“The Hotel Staff were excellent and truly helpful especially Gagan & Pavinder, who were always there whenever I needed something. Rooms were clean and maintained. The Air-con was great as the heat outside was over 40c. The Hotel needs to have more rooms and also a swimming pool and fully functional gymnasium and games room with a pool table, maybe a Spa as well? Also a Tech room, where one can go and use their own computers and fully functional fax and printing services. The Bar and Restaurant……
“Had a 4 night stay in March 2026 when the 2 rooms which I booked were not cleaned at all. Requested this to be done on 2 separate occasions and on both occasions not cleaned.
Had to request further clean towels and toilet rolls during my stay.
There were private functions on 2 of the nights and on both occasions guests returning to their rooms at approximately 2:00AM - 4:00 AM made so much noise coming back to their rooms which woke me up.
Why was I not given a room away from guests according……
“Very poor room maintenance and cleaning services. We get bedsheets changed by ourselves after checking in. Bedsheets and pillows covers and blankets were not cleaned or washed up. No soap in washroom on our first day. Very poor customer service.”
“Our stay at The Hotel Imperia was very comfortable. The staff were helpful and made us feel very comfortable and safe. We stayed in a suite which was spacious and idea if you are in a group, you can sit together. The property also had different banquet halls which can be booked for parties or meeting. It is situated in Model Town very hip and trend food establishments and bars. Buzzing with retail shops and eateries. We loved staying there. Will visit again for sure.”