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Overall score and ratings

4.2

Very Good

Rating 5 - Excellent. 465 out of 993 reviews
5 - Excellent 47%
Rating 4 - Good. 371 out of 993 reviews
4 - Good 37%
Rating 3 - Okay. 108 out of 993 reviews
3 - Okay 11%
Rating 2 - Poor. 30 out of 993 reviews
2 - Poor 3%
Rating 1 - Terrible. 19 out of 993 reviews
1 - Terrible 2%

4.3/5

Cleanliness

4.2/5

Staff & service

4.2/5

Amenities

4.0/5

Property conditions & facilities

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, rooms were excellent.
Stayed 1 night in Sep 2021

5/5 Excellent

Stayed 1 night in Jul 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Escape from lock down
Everything was we expected to be as we have stayed here before. The staff are friendly and service is great
Stayed 1 night in Jul 2021

3/5 Okay

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The location was ideal. However our entire stay was ruined by the sub-par accommodation that we did not expect from a Novotel. We paid for a king room, which was pokey. The shower did not work properly. We were subjected to extremely loud music until 12am, and every other noise including our neighbour’s toilet as the rooms are not sound proofed. The bed coverings were inadequate for a cold night so we had to request extra blankets. These are all basic amenities you would expect for a 4 star hotel. Very disappointing stay and would not recommend.
Stayed 1 night in Jul 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021