Gerlachov Vacations from $1,049

Looking out to the lake from my hotel window 😊

The hotel charged me for the room even though I had paid on Expedia. When I contacted them for a refund, they asked for my bank info and said that would be the fastest. I did so but have not received the money. That was a week ago and they are not answering my calls or emails. Very sad, as it was a nice stay.

Town - lovely, hotel - lovely, room - lovely. General communication - poor. On arrival, there was confusion as to whether we had booked breakfast (even though "free breakfast" is shown on Expedia website.) I deferred to the hotel and agreed that maybe we hadn't since no specific mention on my booking. Well, we had a welcome drink confirmed anyway. No, apparently they don't do this anymore. Nothing offered in return, just hard luck. Later that evening my husband went to turn on the kettle that the hotel had provided in our room and immediately all the electricity went off. He went to inform the hotel and was made to feel that it had to be his fault that this had happened. Three times he told them that he had merely turned on their kettle, nothing else, but each time was questioned further - could it have been something else he did? The next morning we went out for breakfast in a nearby cafe. On checking out we were asked if we had eaten breakfast at the hotel. I confirmed that we had gone elsewhere because we understood that it wasn't included. I was told that the hotel had realised the night before that it was indeed included - it would have been helpful if we had been told at that time. We were offered the chance to have it, but by then it was too late. We were also offered the chance to take some food away with us, but, again, we had to rush and were only able to take 2 croissants. This was, at least, appreciated. Lovely place, but poor customer service.

Carpet was strained in many places. Our neighbor said there were spiders in his bed. We ordered queen bed but upon arrival were told there was only 2 twin beds are available.