“Check‑in was disappointing. Five staff members were gathered around a computer monitor and we were not acknowledged for several minutes. When we finally received attention, the key card didn’t work and we had to return to the lobby to have it reprogrammed—again, no apology.
The room was fine, breakfast was good, and the Wi‑Fi worked well.
Unfortunately, checkout was just as poor as check‑in. No acknowledgment, no thank you, and the staff member remained on the phone the entire time.
Extremely……