Turtle Beach Resort

Photo gallery for Turtle Beach Resort

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4 outdoor pools
4 outdoor pools
4 outdoor pools
Balcony

Overview of Turtle Beach Resort

Turtle Beach Resort

4.0 star property

4.3/5 Excellent

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Kitchen

Cleaning and safety practices

  • Cleaned with disinfectant
  • Social distancing
  • Sheets and towels washed at 140°F
Map
2346 Gold Coast Highway, Mermaid Beach, QLD, 4218

Explore the area

  • Popular LocationPutt Putt Golf Mermaid Beach11 min walk
  • Popular LocationPacific Fair Shopping Centre2 min drive
  • Popular LocationThe Star Gold Coast3 min drive
  • AirportGold Coast, QLD (OOL-Coolangatta)29 min drive

Choose dates to view prices

About this area

Gold Coast

Turtle Beach Resort is located in Mermaid Beach, a neighborhood in Gold Coast, and is in the entertainment district and near the beach. Pacific Fair Shopping Centre and The Oasis are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Kurrawa Beach. Traveling with kids? Consider Slingshot and Warner Bros. Movie World. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Putt Putt Golf Mermaid Beach - 11 min walk
  • Pacific Fair Shopping Centre - 2 min drive
  • The Star Gold Coast - 3 min drive
  • Gold Coast Convention and Exhibition Centre - 3 min drive
  • The Oasis - 6 min drive

Getting around

  • Broadbeach South Light Rail Station - 2 min drive
  • Varsity Lakes Station - 16 min drive
  • Coolangatta Airport (OOL) - 29 min drive

Restaurants

  • Alfred's Diner - 4 min walk
  • Olive Tree Espresso Cafe - 4 min walk
  • Goccia Italian Pizzeria - 5 min walk
  • Etsu Izakaya - 7 min walk
  • Little Truffle - 7 min walk

About this property

Turtle Beach Resort

Family-friendly Gold Coast hotel in Mermaid Beach, near Putt Putt Golf Mermaid Beach
This smoke-free hotel features 4 outdoor pools, free water park access, and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite. All 200 individually decorated rooms feature free WiFi and balconies or patios. Guests will find kitchens with refrigerators, ovens, stovetops, and microwaves.
Turtle Beach Resort offers 200 accommodations with washers/dryers and safes. Rooms open to balconies or patios. These individually decorated and furnished accommodations have separate living rooms. Accommodations at this 4-star hotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

An outdoor tennis court and a complimentary water park with waterslides are featured at the hotel. 4 outdoor swimming pools and 4 spa tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Social distancing measures in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Limited onsite parking (max 1 space per unit)
  • Height restrictions apply for onsite parking
  • Onsite parking includes off-street options
  • Roundtrip airport shuttle (surcharge) from 5:30 AM - 9:00 PM
  • Airport shuttle on request
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)

Food and drink

  • Breakfast available for a fee: AUD 8-15 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar

Things to do

  • 4 outdoor pools
  • 4 spa tubs
  • Arcade/game room
  • Children's pool
  • Fitness center
  • Free water park access
  • Mini golf
  • Outdoor tennis court
  • Playground
  • Sauna
  • Steam room

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Cribs/infant beds (surcharge)
  • Free water park access
  • Grocery/convenience store
  • In-room child care (surcharge)
  • Kitchen
  • Laundry facilities
  • Microwave
  • Mini golf
  • Playground
  • Refrigerator
  • Separate dining area
  • Separate living room
  • Snack bar/deli
  • Supervised childcare (surcharge)
  • Washer/dryer
  • Waterslide

Conveniences

  • ATM/banking services
  • Front-desk safe
  • Grocery/convenience store
  • No elevators

Guest services

  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Ceiling fan
  • Cribs/infant beds (surcharge)

Bathroom

  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV

Food and drink

  • Cookware/dishes/utensils
  • Dining room
  • Dishwasher
  • Kitchen
  • Microwave
  • Oven
  • Refrigerator
  • Stovetop

Outdoor space

  • Balcony or patio

More

  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Phone
  • Safe
  • Separate living room
  • Washer and dryer

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open Sunday - Thursday (7 AM - 7 PM) and Friday - Saturday (7 AM - 9 PM)
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Accommodations are self catering and unserviced. Initial provisions are supplied but not replenished during the stay. A mid-week housekeeping service is provided for bookings of 8 nights or more.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 42.0 per night
Cribs (infant beds) are available for AUD 9.0 per night

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between AUD 8 and AUD 15 per person (approximately)
  • Airport shuttle fee: AUD 50 per person (one way)
  • Crib (infant bed) fee: AUD 9.0 per night
  • Rollaway bed fee: AUD 42.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Parking height restrictions apply

Property is also known as

Resort Turtle Beach
Turtle Beach Resort
Turtle Resort
Sands Turtle Beach Hotel
Sands Turtle Beach Mermaid
Turtle Beach Hotel Mermaid Beach
Turtle Beach Resort Gold Coast/Mermaid Beach, Australia
Turtle Beach Resort Mermaid Beach
Turtle Beach Mermaid Beach
Turtle Beach Resort Hotel
Turtle Beach Resort Mermaid Beach
Turtle Beach Resort Hotel Mermaid Beach

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 485 out of 993 reviews
5 - Excellent 49%
Rating 4 - Good. 384 out of 993 reviews
4 - Good 39%
Rating 3 - Okay. 85 out of 993 reviews
3 - Okay 9%
Rating 2 - Poor. 35 out of 993 reviews
2 - Poor 4%
Rating 1 - Terrible. 4 out of 993 reviews
1 - Terrible 0%

4.2/5

Cleanliness

4.3/5

Staff & service

4.3/5

Amenities

4.1/5

Property conditions & facilities

3.9/5

Eco-friendliness

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 5 nights in May 2022

4/5 Good

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Great for families. The room needed a re furbishing and the furniture was a bit stained and marked.
Stayed 8 nights in Mar 2022

3/5 Okay

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Turtle Beach Resort is fantastic for kids, however, it is a nightmare for someone with an infant that requires a pram. We encountered 6 flights of stairs every time we entered or exited our room which we ended up having to carry along with all our bags. There are stairs everywhere around the resort so it definitely not accessible. The Deck restaurant is awesome and the staff were lovely. Just be cautious that it may close earlier without notice, we learned this after a big day at the theme parks and went up to get dinner to find they had closed 45 minutes earlier.
Stayed 7 nights in Feb 2022

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
A couple of suggestions- extend swimming pool working time at least till 23 and sauna working time till 21. Sometimes it is only one opportunity for parents with kids to finally relax without kids once they fell asleep. But unfortunately, everything is closed at 21.
Stayed 8 nights in Feb 2022

4/5 Good

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for family stay. Great choice of activities and ammenities
Stayed 4 nights in Feb 2022