Great Guild Hall Tours

5-Star Hotel? Only the Price Deserves 5 Stars Calling this hotel “5-star” is almost comical. The only thing that truly felt 5-star was the price. There was no bell service and no assistance with our luggage. Apparently, guests are expected to handle their own bags at this “luxury” property. Then came the real luxury experience: the air conditioning didn’t work during warm, humid weather. Our room became unbearably muggy, uncomfortable, and the air felt difficult to breathe. When we reported it, instead of apologizing or offering a solution, the front desk employee actually suggested that we cancel our reservation and find another hotel. Seriously? No room change. No upgrade. No discount. No attempt to make things right. Just: “Go somewhere else.” Quite an impressive definition of 5-star hospitality. The bathroom was another “luxury” surprise: rotting wood at the door frame, a cracked tile, and visible mold in the shower grout. Nothing says 5-star quite like mold and decay. The location is excellent—that was the main reason we chose this hotel. Unfortunately, a great location cannot compensate for poor service, neglected maintenance, and an unacceptable attitude toward guests. Broken air conditioning, no luggage assistance, mold, rotting wood, cracked tile, and a front desk telling us to leave. That is NOT 5-star hospitality. Save your money. The location may be 5-star, but the experience certainly isn’t.