Great Kimble Vacations from $1,170

Excellent stay. Location superb, service was great and cleanliness was on point. Breakfast is a bit nuts, but that's simply because it's really tasty and the options were endless.

Okay stay... We chose to stay here due to the opening offer discount, which we were happy with the hotel for what we paid, but would have been disappointed if we had paid more! One issue was the room bed size - we paid more for a king size bed, however, according to their very own receptionist, on the hotels booking system there is no differentiation between a double and a king. Therefore, they charge you more for a king when there's no difference to a double. The bed was 2 single divans pushed together (with one mattress though), so is a king size... So, just book the double to get a king size bed! The receptionist was very rude when we asked to check the room and spoke to myself and my partner in an aggravated manner. Had I been a lone female, I would have felt uncomfortable. Not professional for what is meant to be a 4-star hotel. We were also given a connecting room without being asked if we were okay with that - which we weren't really, it is London! In the rooms, none of the bathroom sinks have a plughole. Therefore, you cannot fill up a sink to wash your face/have a shave. This is likely because they have installed sinks with no overflow hole, therefore you could flood the room if you left the tap on. Our sink also had no hot water. When we reported it at the end of our stay (as we just put up with it), there was no apology. The room was very clean and the location is really nice for a change in London.

Easy to locate. Excellent location. Warm welcome. Room ready early with no charge. Room immaculate and well equipped with amenities. Mini bar was a nice touch. Modern room with crips white bedding, towels and robes. Pastry and coffee from the café was lovely. Visible security guard. Bags stored on departure day. Perfect stay - would highly recommend.

Very courteous staff in all engagements especially breakfast. Great selection of food, plenty of variety. Great view of river and landmarks

Room was ok. The slight step up into the bathroom nearly broke my toes. We were greeted very coldly as we arrived before check in time. Getting the codes to gain access could have been smoother.