Greeter Falls Tours

Lovely staff and donuts in the morning! Clean and bright with comfortable beds and rooms.

Regarding VIP access, I did inquire about any perks but wasn’t offered any. At check-in upgrading wasn’t offered. I did request a few extra bottles of water (there were 2 in the room and I stayed 3 nights) but was told that I would have to purchase them. I found Dawn, the restaurant, disappointing and ate elsewhere ~ I had hoped to eat at the hotel each morning. I hadn’t thought to look into if there was an onsite gym and there is not, the hotel offers a deal at another location but it isn’t convenient. My last night at the hotel there was an electronic tone that lasted for hours: I didn’t feel like I could go to Dawn/restaurant area and request a room change so dealth with it. I would not stay here again.

We had an amazing experience at Caption by Hyatt Downtown Nashville! The location is a short walk or cheap Uber to downtown. It’s close enough to enjoy all the action, but far enough removed that it’s quiet. The room’s & amenities are beautiful. The staff was kind, courteous, & went above & beyond, to make our stay special & memorable. I was surprising my husband with a trip to celebrate a milestone birthday. The staff left a note wishing him a happy birthday, along with a bottle of champagne! I believe they also upgraded our room to a corner unit, without us requesting one. They allowed me to ship a package to the hotel & placed it safely in our room. They provided great recommendations for food & entertainment. We can’t wait to visit Nashville again & we will 100% at Caption again.