Vacation to Manchester

We were givien a room upon arrival at 5pm on a Saturday. We were traveling with friends that were next door on same floor. Well then get to our room. Its not been cleaned. I go straight down dont even get my things off cart..so go back down to desk to get a new room...maybe 5 minute lter. Have to waot on someone' to go up and check out room we were given....i leave my wife in our friends room on 7th floor. They check our 7th floor room....then finally give us another room on 10th floor....but i cant stop on 7th floor to pick my wife up and pick up our luggage cart bc thd new key only allows you to get off on 10th floor. So she gets a key from our friends...meets me in lobby...we go back up to 7th floor to get our luggage...and then go on up to 10th floor.... Not one employee even apologized or anything....i would have thought at least an apology or maybe an upgrade or free coffee or a simple thank you for your patience q0

PROS: The room was beautiful and I loved the rustic aesthetic. Bed was comfortable, shower was nice and warm. Walking distance to Broadway, Bridgestone Arena, Walk of Fame Park, and Country Music Hall of Fame, as well as lots of food options nearby. I like how they support sustainability and appreciated the little details such as the (optional) hourglass timer in the shower, reusable water bottles, etc. CONS: My boyfriend and I put on the robes that were hung in the closet and after a few minutes of laying in them, he put his hand in the pocket only to find a vape pen in there (neither of us own vapes). We immediately took the robes off out of disgust as we realized they probably hadn't been cleaned after they had been worn by the last guests. We also found an opened alcohol beverage in our fridge when we first looked into it. We notified the front desk and they had someone come to replace our robes, take out the opened drink, and also gave us a room credit. Although they were apologetic, I was disappointed as it made me question the cleanliness of everything else in our room. Additionally, every time a door in our hallway closed, it would loudly shake our door (almost sounding like someone was deliberately playing with our door), which was disturbing at times throughout the day and at night too.

Everyone was very friendly! Would stay here again. Very close to broadway.

A very nice place. I will come again.

I defy anyone to walk into The Graduate and not break into a smile. Colorful, whimsical, cheerful-- from the art in the lobby to the throw pillows on the bed, every space is thoughtfully curated for maximum impact. Absolutely loved every bit of it!