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RedLevel at Gran Melia Palacio de Isora - Adults Only

Photo gallery for RedLevel at Gran Melia Palacio de Isora - Adults Only

Indoor pool, 3 outdoor pools, cabanas (surcharge), pool umbrellas
On the beach, black sand, sun loungers, beach umbrellas
On the beach, black sand, sun loungers, beach umbrellas
Indoor pool, 3 outdoor pools, cabanas (surcharge), pool umbrellas
Indoor pool, 3 outdoor pools, cabanas (surcharge), pool umbrellas

Overview of RedLevel at Gran Melia Palacio de Isora - Adults Only

RedLevel at Gran Melia Palacio de Isora - Adults Only

5.0 star property

9.6/10 Exceptional

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet friendly
  • All inclusive
  • Air conditioning
Map
Calle La Costa, s/n, Alcala, Guia de Isora, Tenerife, 38686

Explore the area

  • Popular LocationAlcala Beach2 min walk
  • Popular LocationPlaya de Punta Blanca16 min walk
  • Popular LocationPlaya de Baja Larga17 min walk
  • AirportTenerife (TFS-Tenerife South)27 min drive

Room options

About this area

Guia de Isora

Located in Guia de Isora, RedLevel at Gran Melia Palacio de Isora - Adults Only is on the beach. While the natural beauty of Alcala Beach and Los Gigantes Beach can be enjoyed by anyone, those looking for an activity can check out Los Gigantes Marina. Looking to enjoy an event or a game while in town? See what's happening at Tenerife Top Training or Estadio Antonio Domínguez Alfonso. Kayaking and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and mountain biking nearby. Guests appreciate the hotel's location for the nightlife.
Visit our Guia de Isora travel guideOpens in a new window
Map

What's nearby

  • Alcala Beach - 2 min walk
  • Playa de Punta Blanca - 16 min walk
  • Playa de Baja Larga - 17 min walk
  • Playa de los Topos - 19 min walk
  • Playa la Carrera - 2 min drive

Getting around

  • Tenerife South Airport (TFS) - 27 min drive

Restaurants

  • El Rincón de la Barriga - 9 min walk
  • Tasca La Cueva - 12 min walk
  • Casa Mon - 13 min walk
  • Las Parrillitas - 4 min drive
  • La Boca Rie - 4 min drive

About this property

RedLevel at Gran Melia Palacio de Isora - Adults Only

5-star luxury hotel by the ocean
Located close to Alcala Beach and Los Gigantes Marina, RedLevel at Gran Melia Palacio de Isora - Adults Only provides 2 poolside bars, a beach bar, and a free daily manager's reception. With a black sand beach, sun loungers, and beach umbrellas, this hotel is the perfect place to soak up some sun. Treat yourself to aromatherapy, a massage, or a body scrub at the onsite spa. Be sure to enjoy a meal at any of the 7 onsite restaurants, which feature local and international cuisine and a poolside location. Pilates classes and yoga classes are offered at the gym; other things to do include volleyball. In addition to a terrace and shopping on site, guests can connect to free in-room WiFi.
Other perks include:
  • 3 outdoor pools and an indoor pool, with cabanas, sun loungers, and pool umbrellas
  • Free self parking and valet parking
  • 2 outdoor tennis courts, an electric car charging station, and access to a nearby indoor pool
  • Access to a nearby health club, express check-out, and an elevator
  • Guest reviews speak highly of the helpful staff and location
Room features
All 110 rooms boast comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like pillow menus and laptop-compatible safes.
Other amenities include:
  • Bathrooms with rainfall showers and designer toiletries
  • 32-inch LCD TVs with premium channels
  • Recycling, free infant beds, and daily housekeeping

All inclusive details

All-inclusive room rates at RedLevel at Gran Melia Palacio de Isora - Adults Only are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free covered self parking on site
  • Free valet parking on site
  • Limited onsite parking
  • Electric car charging station on site

Food and drink

  • 2 poolside bars
  • 5 bars/lounges
  • 7 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • L´Olio Trattoria & Pizza
  • La Terrasse
  • Le Bistrot Provencal
  • Nami Asian Bistro
  • Oasis Mediterranean

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Fitness classes
  • Full-service spa
  • Gym
  • Indoor pool
  • Library
  • Pilates classes
  • Sauna
  • Segway rentals/tours
  • Shopping
  • Spa tub
  • Steam room
  • Tennis lessons
  • TV in common areas
  • Volleyball
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 12,917 square feet of conference space
  • 14 meeting rooms
  • Business center
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the boardwalk
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Elevator
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Banquet hall
  • Eco-friendly cleaning products
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers

Entertainment

  • 32-inch LCD TV with premium satellite channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms

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Policies

Check-in

Check-in from 3 PM - midnight
Express check-in available
Minimum check-in age - 16

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 per room (up to 22 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: EUR 30 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Guests must contact this property in advance to reserve cribs/infant beds and onsite parking
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 16 years old are not allowed in the spa

Property is also known as

RedLevel Gran Meliá Palacio Isora Tenerife
RedLevel Gran Meliá Palacio Tenerife
RedLevel Gran Meliá Palacio Tenerife Hotel
RedLevel Gran Meliá Palacio Tenerife Hotel Isora
RedLevel Gran Meliá Palacio Isora Tenerife Hotel Guia de Isora
RedLevel Gran Meliá Palacio Isora Tenerife Hotel
RedLevel Gran Meliá Palacio Isora Tenerife Guia de Isora
RedLevel at Gran Meliá Palacio de Isora Tenerife
RedLevel Gran Meliá Palacio I
RedLevel at Gran Meliá Palacio de Isora Tenerife
RedLevel at Gran Melia Palacio de Isora Tenerife
RedLevel at Gran Melia Palacio de Isora Adults Only
RedLevel at Gran Melia Palacio de Isora - Adults Only Hotel

Frequently asked questions

Does RedLevel at Gran Melia Palacio de Isora - Adults Only have a pool?

Yes, this property has an indoor pool and 3 outdoor pools.

How much does it cost to stay at RedLevel at Gran Melia Palacio de Isora - Adults Only?

As of Feb 1, 2023, prices found for a 1-night stay for 2 adults at RedLevel at Gran Melia Palacio de Isora - Adults Only on Feb 23, 2023 start from $520.23, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is RedLevel at Gran Melia Palacio de Isora - Adults Only pet-friendly?

Yes, RedLevel at Gran Melia Palacio de Isora - Adults Only allows dogs (limit 1 per room) with a maximum weight of up to 22 lbs per pet. There's a fee of EUR 30 per pet, per night. Service animals are exempt from fees.

How much is parking at RedLevel at Gran Melia Palacio de Isora - Adults Only?

Self parking and valet parking are free at this property.

What time is check-in at RedLevel at Gran Melia Palacio de Isora - Adults Only?

Check-in is from 3 PM - midnight.

What time is check-out at RedLevel at Gran Melia Palacio de Isora - Adults Only?

Check-out is at noon.

Are there all-inclusive benefits at RedLevel at Gran Melia Palacio de Isora - Adults Only?

Some rate plans available at this hotel are all-inclusive.

Where is RedLevel at Gran Melia Palacio de Isora - Adults Only located?

Located in Guia de Isora, this beachfront hotel is on the boardwalk, 0.1 mi (0.2 km) from Alcala Beach, and within 6 mi (10 km) of Los Gigantes Beach and Los Gigantes Marina.

RedLevel at Gran Melia Palacio de Isora - Adults Only Reviews

RedLevel at Gran Melia Palacio de Isora - Adults Only Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 294 out of 365 reviews" "
" "10 - Excellent 81%
Rating 8 - Good. 59 out of 365 reviews" "
" "8 - Good 16%
Rating 6 - Okay. 8 out of 365 reviews" "
" "6 - Okay 2%
Rating 4 - Poor. 2 out of 365 reviews" "
" "4 - Poor 1%
Rating 2 - Terrible. 2 out of 365 reviews" "
" "2 - Terrible 1%

9.5/10

Cleanliness

9.5/10

Staff & service

9.4/10

Amenities

9.5/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jacqueline Gaye

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second stay at the Red Level and we weren’t disappointed. The level of customer service throughout the hotel is exemplary, the grounds are immaculate, the cuisine varied and first class and the accommodation and housekeeping excellent. If I could sum this hotel up in five words - “A little bit of paradise”.
Stayed 4 nights in Jul 2022

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem of a hotel and staff in Tenerife
Excellent hotel - lovely staff who were extremely helpful and friendly. Plenty of choices to eat both in the complex and in the area. Really enjoyed our stay and would go back there again.
Stayed 5 nights in Mar 2022

10/10 Excellent

Karan, London

Liked: Cleanliness, staff & service
The incredible staff make this beautiful hotel into something truly special. Every single staff member is so lovely, friendly and will go above and beyond for you. We had a faultless stay and loved every minute. The only negative to me is the dark bedrooms and bathrooms. Couldn’t see to put on make up! But would definitely return. Gorgeous special staff and hotel
Stayed 7 nights in Dec 2020

2/10 Terrible

John

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
3 star not 5 star. Don’t stay!Rude staff, bad food
Manager isn’t trained, as she was told all our problems and didn’t resolve any or offer anything in return. From bad service, to rude staff, dirty rooms, bad food, it goes on and on. Shocked at how bad this hotel was (and only due to the staff) The views, buildings and pools are incredible, but mean nothing with such bad staff. And a manager that is unable to do her job! Do not stay!
Stayed 7 nights in Oct 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our ‘go to’ place for winter and autumn breaks and look forward to returning each year because of the RedLevel concept. There have been subtle changes over the last 5 years, not all for the good, as the accountants seem to have forgotten
Stayed 5 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic staff, great facilities and nothing was too much trouble.
Stayed 5 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and very tranquil in January. No noise anywhere, very peaceful and very relaxing - probably because the kids are all at school! There are sections for adults only which we stuck to as well. The on site SPA is great too with plenty of treatments available too. The vegetarian options need to be reviewed and added to as well but we were only there for 2 nights so it was sufficient. You will need to pack long sleeve shirts, trousers and shoes to dine in a couple of the on-site restaurants which we were not expecting but enjoyed the food in the other restaurants that we dined in. it was 24C during the day but the nights are cold, so jumpers and jackets are a must. Really enjoyed our stay and would definitely go back again.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Staff & service, amenities
Stayed 7 nights in Nov 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just returned from a lovely break at the property. Disappointed that the spa wasn’t open during our stay also the Red Level breakfast was limited so we preferred the choice at Pangea. The Red level lounge was also disappointing the coffee machine was not working most of the time. On the plus side the staff at the open bar were very attentive.
Stayed 5 nights in Nov 2019

10/10 Excellent

Alastair

Stayed 7 nights in Nov 2019