Disappointing Stay — Accessibility & Hospitality Fell Short
I booked an accessible room online and reminded Trudi at check-in. I was using my cane and asked if the room was far from the lobby. I was told no. Room 1121 was actually three room blocks from the lobby, not including the pathway past the stores. By the time I reached it, I was exhausted. What was supposed to be accessible felt more like an obstacle course.
The shower had sand in it, and I never went to the beach, and the room itself desperately needs a FULL renovation, not another patch job. The lobby reflects the Wyndham image; unfortunately, my room did not.
On my final night, I shared my concerns with Daniel. His response was simply, “Sorry for that.” That did little to make the situation right.
The bellmen were the only staff who consistently made me feel welcome.
I expected Wyndham hospitality. Instead, the name was at the door, but the standard seemed to stop there.
Reviewed on Sep 13, 2026
