Syrena Cruises

Property class: 4

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You can look forward to free continental breakfast, a rooftop terrace, and a coffee shop/cafe at Syrena Cruises. The on-site Vietnamese cuisine restaurant, Lotus, offers breakfast, lunch, and dinner. Enjoy onsite activities like spelunking, kayaking, and boat tours. Stay connected with free in-room WiFi, and guests can find other amenities such as an arcade/game room and dry cleaning/laundry services.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services
  • Bar

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Double or Twin Room S1 - Ocean View

A room with a bed, a desk, and a window with a view of a boat and water.

Deluxe Double or Twin Room S1 - Ocean View

  • Ocean view
  • 15 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Deluxe Double or Twin Room S1 - Private Balcony

A bedroom with a bed, pillows, a nightstand, and a window overlooking a body of water.

Deluxe Double or Twin Room S1 - Private Balcony

  • Bay view
  • 15 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed OR 2 Twin Beds

View all photos for Luxury Suite with Spa Bath S1

A hotel room with a large bed, wooden panel walls, a window with a view, a bedside table with a fruit basket, and a nightstand with a lamp.

Luxury Suite with Spa Bath S1

  • Bay view
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Double or Twin Room S2 - Ocean View

A hotel room with two beds, wooden paneling, large windows with a view of a mountainous landscape, and a nightstand with a lamp.

Deluxe Double or Twin Room S2 - Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Deluxe Double or Twin Room S2 - Private Balcony

A hotel room with two beds, a large window with a view of the water and mountains, and wooden paneling.

Deluxe Double or Twin Room S2 - Private Balcony

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed OR 2 Twin Beds

View all photos for Luxury Suite with Spa Bath S2

A hotel room with a large bed, a wooden ceiling, and a view of mountains through the windows.

Luxury Suite with Spa Bath S2

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

About the neighborhood

Tuan Chau is home to Syrena Cruises. Ha Long Bay and Tuan Chau Beach reflect the area's natural beauty and area attractions include Tuan Chau Park and Sun World Ha Long Park. Traveling with kids? Consider Dragon Park and Typhoon Water Park. Take an opportunity to explore the area for water adventures such as fishing. Visit our Tuan Chau travel guide
View more Cruise Ships in Tuan Chau
Map
26-27 Tuan Chau Port, Tuan Chau Island, Tuan Chau, Quang Ninh

What's nearby

  • A boat in a calm river surrounded by steep cliffs.
    Ha Long Bay
    1 min walk - 0.0 km
  • A coastal scene with traditional boats and wooden houses on stilts, surrounded by lush green cliffs.
    Halong Bay Marina
    38 min drive - 20.1 km
  • Tuan Chau Beach
    3 min walk - 0.3 km
  • Dolphin Club
    8 min walk - 0.7 km
  • Tuan Chau Park
    12 min walk - 1.0 km

Getting around

  • Ga Ha Long Station
    14 min drive
  • Cat Bi Intl. Airport (HPH)
    47 min drive

Restaurants

  • Bunny’s
    4 min walk
  • Pool Bar
    12 min drive
  • Pavilion
  • Nhà Hàng Ngọc Sương 2
    10 min drive
  • onze feestboot in Halong Bay 🚢🎉
    3 min drive

About this property

Syrena Cruises

  • Upscale family-friendly cruise ship near Ha Long Bay
  • Free continental breakfast, a rooftop terrace, and a coffee shop/cafe are just a few of the amenities provided at Syrena Cruises. The on-site Vietnamese cuisine restaurant, Lotus, offers breakfast, lunch, and dinner. Enjoy onsite activities like spelunking, kayaking, and boat tours. In addition to an arcade/game room and dry cleaning/laundry services, guests can connect to free in-room WiFi.
  • Additional perks include:
    • A roundtrip airport shuttle (surcharge), a front-desk safe, and smoke-free premises
    • 1 meeting room, a banquet hall, and luggage storage
    • Wedding services, a 24-hour front desk, and a TV in the lobby
  • Room features
  • All guestrooms at Syrena Cruises boast comforts such as 24-hour room service and premium bedding, in addition to amenities like free WiFi and air conditioning.
  • Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and bidets

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  • Pool
  • Breakfast included
  • Spa
  • Free WiFi
8.8 out of 10, Excellent, 13 reviews
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Frequently asked questions

Is Syrena Cruises pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Syrena Cruises?

Check-in start time: 11:00 AM; Check-in end time: 12:30 PM. After-hours check-in is not available.

What time is check-out at Syrena Cruises?

Check-out is at 10:30 AM.

Does Syrena Cruises provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 100 per person applies.

Where is Syrena Cruises located?

This vessel pulls anchor and sets sail from Tuan Chau for at least part of your stay.

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Reviews

Syrena Cruises Reviews

9.0

Wonderful

9.0

Cleanliness

9.4

Location

9.2

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 18 out of 32 reviews
Rating 8 - Good. 11 out of 32 reviews
Rating 6 - Okay. 3 out of 32 reviews
Rating 4 - Poor. 0 out of 32 reviews
Rating 2 - Terrible. 0 out of 32 reviews

Reviews

Verified review

8/10 Good

Liked: Staff & service

Good experience but could be improved

The ship is definitely older but functional. Friendly staff and helpful. Bring water as they charge for it through the cruise (all beverages are for sale). They need to improve their timetable as all boats are trying to do the same activities at the same time leading to the sites being extremely crowded (the second morning the sites were empty!). Overall worth it but if I was to go again, I would do a longer cruise or a day cruise.
Stayed 1 night in Apr 2024
Verified review

8/10 Good

Disliked: Cleanliness, property conditions & facilities, room comfort

船の老朽化を除き、一度乗って体験するが良い。

食事は、夕食はまずまず。朝食は 頂けない。ブランチは合格点だが、イマイチ。我々が利用した日の食事が毎回同じだとしたら、工夫が足りない。出身国が分かっているから、出来るだけ研究してそれに合わせられれば、合格だが、クルーザーと言うことを考えると、少し研究する必要ありと思う。 マネージャーの愛想良さ、努力、それに親切さはとても感じが良かった。船が建造されて10年と聞いたが、木造部分がかなり痛んでいた。幾クラシックの種類の船と言っても、少しずつ改良すべきだ。朝食とブランチの時間が近すぎて、一考を要する。船内のもてなしを再検討する必要有りと思われる。船長の航行操作が完璧、素晴らしかった。船室のドアが傷んでいて、鍵が上手く開け閉め出来ない。要修理、また、室内の蛍光灯が一つ切れていた。チェックが足りない。
Stayed 1 night in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

bedste tur

Fantastik god service ombord, maden var super og værelserne var rene og pæne. Vi var heldige at få værelse på 1. sal hvilket betød en fantastisk udsigt til bjergene
Stayed 1 night in Feb 2020
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
Staff and service was excellent, However our room was very cramped and the double bed suffered from a gap in the middle. The boat was in ok condition, the food and bar service was ok. I would recommend spend a bit more money and getting on one of the larger boats
Stayed 1 night in Dec 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful service and food
Stayed 1 night in Dec 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was amazing and service was incredible. The only thing I wish was washroom can be separated by a door rather than a curtain
Stayed 1 night in Nov 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs were all nice and friendly. Food and beverage were excellent. They also produced inexpensive food upon requests. The rooms were big, clean and tidy. I was so happy to have a bathroom with a big window, so that I could enjoy the view of Ha Long Bay while taking a shower. The wood structure was a bit outdated, but overall still quite cozy.
Stayed 1 night in Nov 2019
Verified review

8/10 Good

Liked: Cleanliness, room comfort
Very touristy activities and crowded. Some random staff shouting at me to get out of my room for checkout with an hour left to go! Could not speak English so he just waved his hand and shouted checkout checkout repeatedly! Food is ok for catering style and buffet. The views of Ha Long which is what you do this for is fantastic especially at night and in the morning sun.
Stayed 1 night in Jan 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good arrangement, staff is kind & helpful. Wifi on boat is weak.
Stayed 1 night in Dec 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was fantastic about this overnight experience with Syrena Cruises. The staff were very attentive and nothing was a problem for them. We had a room with a balcony with a fantastic view of the limestone islands jutting out of the water. The meals were beautiful and we also did a cooking lesson with spring rolls. The activities were also great. We walked through a huge cave, swam at a beach and there was a chance to climb a hill to a temple. We also did tai chi early in the morning. I would definitely recommend Syrena Cruises.
Stayed 1 night in Sep 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely trip. Enjoyed the cruise and the food. Thanks
Stayed 2 nights in May 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service

満足感は高いです

１泊２日で利用しました。良かった点は、スタッフの対応の良さ。上陸時や船内の料理体験、イカ釣り体験などでは、親切に応対してくださいました。 船室と料理は、ものすごく良いとはいいませんが、及第点には達していると思います。広めの客室をリクエストして、その通りになりましたが、細長い部屋なので、寝室自体はそれほど広くはありません。 クルーズコースは一般的なものですが、いわゆる「サプライズ洞くつ」に寄れたのは良かったです。あとで知りましたが、別の船では１泊２日しても、ここに寄れないものも実際にあるようで、感動がまったく違うと思います。 やや残念な点は、風景に関しての情報提供が少ないところでしょうか。ハロン湾には、いろいろな形の岩があって、名前もついているように日本のガイドブックには書かれています。しかし、クルーズ中にそれらの紹介はありませんでした。不思議に思って、スタッフの一人に伝えると、そこからは親切に「あれはベトナムのお札に描かれている岩だ」などと丁寧に案内してくれました。同乗の外国人客からは「君たちのリクエストで、コースも少し変えてくれたようだ。ありがとう」と声を掛けられました。最初から案内があるのがベストかもしれませんが、この船のスタッフのフレンドリーさを考えると、いろいろ話しかけてみるといいかもしれません。
Stayed 1 night in May 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice people and efficiently run trip. The rooms were in good condition with effective facilities.
Stayed 1 night in Apr 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service

Halongbucht-Tour im März

Die Cruise in der Halongbucht war sehr schön. Ebenso das Schiff.. Der Transport mit dem Bus von Hanoi in die Bucht (ebenso zurück) dauerte jedoch viel länger als angegeben.Auch mussten wir vor der Rückfahrt 2 Stunden auf dem Schiff im Hafen auf den Bus warten. Die Crew war freundlich und hilfsbereit.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great boat, great staff.

Really nice trip made even better by the great staff. The only disappointing thing was the wait for the transfer back to Hanoi but otherwise a really highly recommended cruise.
Stayed 1 night in Dec 2017
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

enjoyable stay

Syrena cruise staff were all very helpful & very friendly. The Syrena van that picked us up from our hotel in Hanoi was big & comfy, (plenty of room for luggage) with free wifi & bottled water which were very handy for the almost 4 hours trip to Halong bay. The Syrena staff helped us carry our luggage onto the boat, we were very well looked after. We had a double room with balcony for added privacy. We had our designated dining table in the dining room with little flags representing the country were the guests were from. There's plenty of good food. On the first day, we visited places like the Surprise Cave, really surprising as it is huge, the views from the outside decks were excellent. Then visited the Ti Top island, climbing up the top is all worth it, for another magnificent views of Halong bay! Had fun & good exercise at the same time! Then dinner time, more good food on the boat with food demonstration & actual guests participation in Vietnamese spring roll making. 2nd day, taichi on the deck, early breakfast then kayaking & cruising on a sampan boat along Luon tunnel caves. Then brunch before check out. A wonderful experience indeed. Thumbs up & best wishes to Syrena Cruise.
Stayed 1 night in Oct 2017
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super croisière en baie d'Halong !

Super croisière 2 jours/1 nuit sur la baie d'Halong ! Nous avons été surclassés en suite sur cette réservation de dernière minute avec boissons et corbeille de fruits. Beau bateau avec un équipage très agréable et sympathique.
Stayed 1 night in Sep 2017
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

친절하고 좋아요

직원분들 친절하고 시설도 마음에 들어요 미지막날 늦게 하노이로 밴을 타고 갔어야하는데 기다리는게 지루할까봐 커피랑 음료도 주셨습니다 하롱베이 크루즈 어딴걸로하실지 고민이시라면 전 시에나크루즈를 추천합니다
Stayed 1 night in Aug 2017
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness

너무 기대했나봅니다.

후기가 좋아 너무 기대했나봅니다. 여기 호텔스닷컴에는 4성이라고 적어뒀는데, 3성 아닌가요? 엄지손가락보다 큰 바퀴벌레가 발코니에 기어다녀 나가보지도 못하고, 다음날 하필 내 방앞에 또다른 바퀴벌레가 뒤집어져서 발을 허둥이고 있는 모습을 보니 온몸에 소름이 돋았습니다. 사진처럼 방이 좋지 않아요. 낡은 티가 납니다. 천정에서 물이 새요. 화장실은 문이 없고 커튼으로 쳐져있습니다. 사진을 너무 믿지 말고 가야되요. 그리고 저녁식사는 서양인에게는 코스로 제공하고, 동양인에게는 뭉텅이로 내놓나봅니다. 밥 나오는 거 보고 식욕이 싹 사라집니다. 기본적으로 코스라고 했으면 코스로 줘야죠, 아니 그렇게 뭉텅이로 내놓을거면 물어봤어야죠? 직원들은 전반적으로 친절했으나, 일부러 못알아 듣는 척 하는 직원도 있답니다. 가격대비 좋다고 할 수 있을지 모르겠네요.
Stayed 1 night in Aug 2017
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing, Gorgeous, Must Go.

A highlight for us. Staff was great, room was lovely (we got a balcony with our room and it was lovely and very romantic), food was pretty good.
Stayed 1 night in Jun 2017
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Smuk natur, fint Cruise, men lidt overrendt.

Rigtigt fint Cruise. De attraktioner vi var i land og se 1. Dagen af vores 3 dage / 2 nætters ophold var meget overrendt og touristet. Nok fordi dags Cruise og 1 nar / 2 dages Cruise skal se de samme ting. 34 skibe på vores overnatningsplads, så ikke helt den ro man kunne ønske. Stadig smukt, og 21.30 var der ikke mere musik fra bådene.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

아름다운 선상호텔

배에 오후는 순간부터 색다름과 직원들의 친절함에 기분 좋음. 음식과 객실의 상태 모두 만족함. 세레나에서 제공되어진 알찬 프로그램(송곳동굴, 티톱섬약, 야단났기,항루원투어)에 만족.
Verified review

8/10 Good

Liked: Cleanliness, staff & service

笑顔のスタッフが良かったです。

口コミがたくさんあり、一定の評価があったのでこちらにしました。ハロン湾の他の船にも言えることですが、写真よりも結構古ぼけてます。ずっと海上にいるからか傷みやすいのかな？こちらの船も結構年期は入った感じでした。掃除などはよくされていましたが船のメンテをもう少ししたほうがいいなあという箇所がいくつか。 部屋のベッドはダブルだとシングルをくっつけた造りになっていましたので、広さは十分でした。部屋はバルコニーの部屋にしましたが予想どおり小さかったです。あと、口コミにもありましたが、トイレと洗面所の仕切りがカーテン一枚だったので女性はトイレの時はちょっと困りますね。外にもいくつかトイレはありました。 食事はベトナム料理かな？というと微妙な料理もありましたが味は美味しかったです。夕食はブッフェでなくコース料理で海鮮なども食べれました。 スタッフは一人女性で笑顔の素敵なスタッフがいました。とても一生懸命で好感が持てました。ハロン湾は2度目でしたが世界的な観光地のせいか愛想のない人が多いような気がしましたが、こちらの船はそうでもありませんでした。 お部屋の掃除は行き届いていましたし、お値段的にもリーズナブルなのでいいかなと思います。Wi-Fiはかなり遅いです。
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice boat with good staff.

Nice medium sized boat with helpful staff. 2 days is about right for this trip
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome Boat

This review is solely for the Syrena boat and staff. if I had to do Ha Long bay again, I don't think I would do a cruise. I would probably stay on an island and do day trips to less traveled areas... there is just too many people at the places they take you. however, it's pretty fun to be on a boat, so if you do do a cruise one night was more than enough for me. The boat was clean, the staff was awesome, and the good was good (nothing mind blowing, but definetely good), the beds and room were quite comfortable as well. We got a room with a balcony. Definetely worth it!