“Expaedia refused the payment according to hotel staff & wanted cash which I would then get refunded which seemed a scam, the hotel were able to get one nights payment from Expedia I then had to check out - 5 calls to Expedia solved nothing - I had no accommodation & had to lug my bags allover the city & then booked a cheap bed in a hostel out of desperation. 68 bookings with Expedia & no issues so guess it was a hotel scam sadly.
A Stressful expensive trip alk round, very disappointing.”
“When I arrived, I discovered that I couldn't flush the toilet. The flush button and its components were just laying on the washbasin, leaving a hole where the button should have been. The reception staff could not offer me another room. Later that night, I woke up and saw bedbugs in my bed. Although the reception was easily reachable by phone and WhatsApp, they were unable to offer an alternative at that time. I checked out the next morning and received a refund, which was handled quickly.”