Ratings based on 2,036 Verified Reviews

3.9 out of 5
81% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, Tx

Hotel with great view

Posted Feb 23, 2017
Pros: Pros: Great entrance view. Beautiful view on the ocean everywhere, beautiful site, great facilities, parking accessible
Cons: Valet parking guys put pressure at arrival for using their services. Cannot even take a small suitcase ourself to the room. Need to be patient at the
Location: beach, national park, snorkling
Pros: Great entrance view. Beautiful view on the ocean everywhere, beautiful site, great facilities, parking accessible Cons: Valet parking guys put pressure at arrival for using their services. Cannot even take a small suitcase ourself to the room. Need to be patient at the restaurant at lunch time (noon) near the pool. Almost no service. If you order a drink at the pool, you should expect 30 min+ waiting time. No more service after 5h. Concierge without smile. I don't think he is the right guy to do this job. Not too too friendly guy.
5 out of 5
Recommended
for Everyone
by A verified traveler

The desk staff was great.

Posted Feb 22, 2017
Great place to vacation. Nice & quite, hotel would be great if rooms were update a bit.
3 out of 5
by A verified traveler from coquitlam bc

Not what i expected

Posted Feb 21, 2017
Far from everything overpriced. Very expensive daily hotel fees , food was super expensive, no beach and just a really big resort with no cosy feeling. Everything was clean and rooms were comfy and big.
3 out of 5
Recommended
for Everyone
by A verified traveler from california

can be improved for Sheraton hotel

Posted Feb 20, 2017
Pros: Aminities
Cons: Room condition, old carpet, old bathroom
Location: Great location
Overall good experience, but room condition should be improved
3 out of 5
Recommended
for Everyone
by A verified traveler from wyoming

Nice hotel with a great pool.

Posted Feb 19, 2017
The room was clean, the mattress seemed very old with a big dip.Pool was very nice and pool service was great.. The breakfast buffet was priced a little High..
4 out of 5
Recommended
for Everyone
by A verified traveler from C

as good as advertised

Posted Feb 18, 2017
Excellent location, beautiful views, and very friendly staff. I would be happy to recommend it to anyone. Walk to manta ray dives, great restaurant at Rays, poolside service was great. 20 mins to captain cook monument, 20 minutes to Kailua. No beach to swim at but that is the case with most of this island. Advise against ocean view room if you have trouble sleeping with noise. Ocean crashes against the rocks all night and rattles the room.
4 out of 5
Recommended
for Everyone
by A verified traveler from idaho

No beach, lots of children, not a pool for adults.

Posted Feb 18, 2017
There is no beach and the pool is large but the depth is only four feet. there are many families with children at this hotel. The best rooms are the ocean view rooms. Partial ocean view rooms will get you by the pool which is very noisy.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 17, 2017
Pros: I love the positive, cheerful attitude of all the staff!
Cons: Very disappointed in the new buffet breakfast. The omelet bar was eliminated and the waffles. There used to be so many more items. Too bad!
Corporate folks need to remember food value is very important to customers or they will go elsewhere.
2 out of 5
by A verified traveler from Cincy ohio

Very disappointed

Posted Feb 17, 2017
Our room was dirty, no chairs on the porch, safety lock broken, pool bar staff not friendly. View was amazing. You can tell this was a management problem and not location.
4 out of 5
Recommended
for Everyone
by A verified traveler from D

Loved the waves hitting the lava rocks

Posted Feb 17, 2017
Loved being right on the ocean. The grounds and common areas were pristine. We had hoped for a king size bed. The bathroom had a mildew odor. Would have liked a few more eating options. Overall it was a pleasant stay.