Disappointing: don't be fooled by room description
Posted Nov 23, 2016
We spent two nights at the hotel in October. Decent facilities but much better hotels for the money on the big island of Hawaii. The pools were about the only highlight. Rooms were terrible. The first night we stayed in an "ocean view" room. Despite the hotel appearing very much under-occupied, we were put in a room right behind the water slide. Not exactly the view we were looking for. Rooms themselves are outdated; stained carpets, dirty bathrooms, toilets that reminded me of freshman year of college. We traveled to Honolulu to do some sightseeing and came back for our final night to the same hotel. We paid a premium for an "ocean front" room since it was our final night. We got a room on the same wing as the first night, on the first floor, again with a slight ocean view. NOT ocean front. When we questioned the hotel management after our stay, we were told we got what we paid for - pretty much false advertising. The second room smelled of mildew, and had the same dated characteristics as the first. Just disappointing all around. For a hotel that seemed so under-occupied, I would have expected over the top customer service.
The only Pros I can see here are the pool and the view (when not in the not so ocean front "ocean front" room)
We were left with such a bad taste from the Sheraton properties and customer service in Hawaii that we would never stay here again