Heide Vacations from $1,095

Lovely hotel. Everything is clean and well maintained. The majority of the staff are friendly and approachable. A great selection for breakfast. A glass or cup in the room would have been a nice, useful extra. Maybe even a bottle of water. Visitors should be aware that the hotel is on many different levels. Stairs are everywhere.

Very understanding staff I was there with my two children who were sick and staff were very accommodating and nice

Massive thank you to the man who allowed me to check in super early after my 5:45am flight, and for storing my luggage in your staff office when I went to the spa (you really are an angel). Exceptional breakfast (croissants, breads, jams, hams, cheeses, porridge/muesli, eggs, fruit and so much more). Lovely spacious room. The bed lights were a little strange - came on sporadically but that was a little blip. Hotel surroundings is quiet as it's about 15 min walk from Central Cologne station but as a woman, I didn't necessarily feel comfortable walking back to the hotel at night on my own. It was thankfully okay but most likely better in the summer months when it's not dark around 6pm. Loved the 24/7 bar/shop where you can pay as you go for items. Thank you all, but especially to the young man on the morning shift of 14 Nov and 17 Nov. Highlight - the spa, and only 4eu!!! Day made!

Excellent spa, very friendly staff.

We absolutely loved this hotel stay! Staff was wonderful. They treated our son like a prince! Close to train station, cathedral, shopping, and dining. Will stay here again for sure!