Heizel Vacations from $1,099

Staff in reception and at breakfast were amazing. Breakfast was delicious and so much choice. Would recommend.

Modern, spacious rooms and amenities

A lovely hotel but despite booking 5 months early the twin room we requested was unavailable. Also, the hotel was fully booked so we were sent to another of their properties across the road. It was serviced by very steep stairs - no lift and we were two flights up. We would not have been able to get our luggage up the steep narrow stairs if the reception guy hadn’t helped. Checking out was really difficult navigating our luggage down the stairs. We had breakfast included but only went the first day because we felt we could do better somewhere else and we saw the waiter using his hands to refill the hash browns and then eat directly from breakfast buffet (berries). I don't think we saw the best of the hotel.

I would highly recommend this stay for anybody! Alex the host was so friendly and accommodating. We arrived before check in and he allowed us to come in early and drop off our luggage and gave us a tour of the property. Breakfast was nice and we even met his dog Luna :-). We were a block away from a portion of the Christmas markets and about 8 minutes from all the downtown shops and sights. Stop looking and just stay here!

We stayed in the Smurf room and it was massive and adorable. The kids loved it and I loved how it had 1.5 bathrooms and so much space! Great room, hotel and location.