Henrietta Vacations from $1,802

Had a wonderful time at the hotel. No ask was too big, staff were always on hand to help with anything they could. Being across the road from one of the best beaches in Mauritius definitely helped too!

View, location, space and quality. We love the apartment!

We stayed for 8 nights as a family of four and found the experience mixed, overall below expectations for a 4-star hotel. Positives: staff were consistently friendly and welcoming. Food quality was good at the start of the stay. However, several issues impacted our experience: Rooms felt dated and in need of renovation. The air conditioning leaked, wardrobe fittings were loose with rusty hangers, and shelving was uneven. Space was very limited, especially in the children’s room. Housekeeping was inconsistent (not enough towels, water not always replenished), and work was carried out in the room one day without prior notice, leaving a strong smell. The advertised complimentary water activities were not usable due to tides, despite being listed daily. Over 8 days we couldn’t use any. The pool area also felt under-maintained at times. As a vegetarian family, food options became repetitive and limited. The Deck restaurant had no vegetarian mains at lunch, and even on Mauritian nights there were missing vegetarian accompaniments. Also disappointing that water is not included at dinner on half board. Overall, good staff but the hotel didn’t meet expectations, particularly for families.

When I’m spending £1150 per night at a hotel I expect a little positive engagement from the staff. We’ve stayed in dozens of hotels in Mauritius so have a pretty good barometer of what to expect. This is the first hotel that the staff really weren’t helpful or friendly. Which is absolutely bizarre. One caveat to that Vinnaey(?) at the pool was fantastic and what we’ve come to expect from Mauritius. My view is that this isn’t really a hotel, more a residents site with some available rooms / suites. Whilst all other hotels at this time of year are packed due to both European and Mauritius holidays. The place was pretty quiet. I learnt from staff that this is because it is mainly resident driven. We found engagement from the staff was pretty absent and in some cases rude. Although their behaviour to guests who appeared to be residents was completely different. We felt like we were an inconvenience to the staff. Food standards were very good, however service was appalling. Our suite whilst spacious, was dated and appeared to be more of a residence. I’m not sure what they use in the rooms my wife says it was some sort of frangipani. My wife liked the smell however my daughter and I felt it overpowering and made us feel nauseous. The focus of the place is clearly around golf and for an older clientele. departure pretty much sums up the stay. We were not even asked how our stay was at check out. Hardly even an acknowledgment. It’s called the club, one we clearly weren’t part of.

An all round decent hotel. Good food, drinks, staff and beach. Had a thoroughly enjoyable time. Good value for money too. 😊