Heroes Square Tours

all the staff were incredibly friendly. We liked the pool area, its large and kids had a great time, located 5min walk to the beach and 10min walk to Chabad restaurant. The apartment is suitable for families, it has a a generous size living area and good kitchen facilities but very basic decor, basic shower (no bath) and there were only sheets and a thin cover on the beds.

If you’re looking for a luxury getaway, I would advise to avoid this hotel. This is not a four star hotel by any means - I’m not sure how it’s even received the positive ratings it has. The walls in our room had damp, the bathroom smelt like sewage and we were sharing our room with ants! We had a major ant infestation, and the ants kept coming back despite them cleaning it. We booked a sea view but we were on the ground floor and view was obstructed by trees and the quiet pool, despite the pictures showing a balcony and sea view. They were unable to accommodate our booking as they were full. Overall, I’m not happy at all with this hotel - the rooms are severely out of date and don’t look like they do in the pictures. The staff were nice, particularly Mahmoud (one of the waiters) - he was fantastic and really kind - probably the only positive about this place.

We stayed at the Louis Ledra hotel for a friends wedding this May and we were disappointed. The quality of the room and the facilities were average, a bit outdated but clean and comfortable. The food was not great, we were disappointed by the quality of most of the buffet and the pool side food. The only exception being the salads which were excellent. The activities that ran were not great, the staff running them were not well qualified - one of the yoga instructors did one of the moves wrong and the aqua aerobics was just a made up dance. The real disappointment was the staff customer service. On multiple occasions we were reprimanded for asking for food or service in the wrong place, and a waitress in the buffet was really rude while serving us at breakfast. Most of the staff were lovely and helpful, but these particular incidents left us feeling more than frustrated throughout our stay. Overall the hotel is okay for the price you are paying but it's nothing special and we wouldn't choose to stay there again.