海兰灯塔

AVOID THIS HOTEL One of the towels provided had a brown stain that was extremely ugly (doubt it may be undesirable marks, with a bad smell). What's worse is that I discovered it after shower when I was using it. This was unacceptable, especially for an esteemed vacation house like this. When I reported the issue to the front desk during check out, I received no apology and was told that no compensation could be offered because the booking was made through a third party (on Expedia), and the front desk could do nothing about it. He said he would report to the manager, and I received no follow-up. I find this response both unprofessional and disappointing. I also wrote an email to the management team and received no response. The general experience was unpleasant. I hope I can receive proper settlement from the hotel management team.

Thanks for giving us a comfortable place to stay.

Solid B&B-style inn. Best feature is that it’s well located closed to heart of Commercial St. Also has a nice breakfast offering and small in-house restaurant. Pool is small and poolside area is functional but nothing special. This is an expensive option during high season, and for the price plus resort fee, would expect an offering that is more elevated.