CUSTOMER SERVICE, NOT VERY HELPFUL WHEN YOU ASKED THEM QUESTIONS AND COULD NOT ANSWER THEM!!!

Fabulous rooms and staff.

When we arrived at the property at 4PM I was not able to check in, our condo had not been cleaned yet is what we were told. Check back in an hour. Well after having flown and driven for the past 12 hours that is the last thing you want to hear. We were tired and wanted to lie down and get freshened up. An hour later I go to the desk and was told that the room had not been on housekeeper's schedule so it still wasn't done. Unacceptable. When I spoke to front desk manager she switched the condo (which was 2.5 miles away from resort, had no idea about that either) to a different unit and let us check in. We wasted an hour waiting for a room in the car when we could have been checked in. The night before we were set to leave we had taken a trip to Charleston and drove back and were really tired. It was 10PM. Our keys did not work. Knowing we are two miles from resort I tried calling the front desk, half an hour on the phone and nobody picks up. We were standing outside getting eaten alive by mosquitos. We had to haul all of our belongings and the kids back in the car and drive back to the resort.I was not even offered and apology just an "Oh you were locked out of your room? That's crappy" You think????? How professional of you. I also mentioned the fact that I called for a half hour and nobody picked up. Two people at the desk when I arrived, one of them, the front desk manager sitting on the counter with her legs up eating just looked at me when I said it. Unreal.