Ratings based on 201 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Osaka, Japan

ハーバーを見渡すホテル

Posted Aug 15, 2015
Pros: サービス全般、部屋からの眺望、レストラン
Location: コンベンションセンターに直結。
今回はホテルに直結するコンベンションセンターで開催された展示会に参加するためにロケーションを優先してこのホテルを選択しました。ホテル内の中華レストラン、ライブ演奏のある中二階のレストランを利用しましたが、料理もサービスも満足ゆく内容でした。またホテルのフロントやベルキャプテンの人々も良く教育されており、非常に気持ち良く応対してもらいました。次回もこのホテルに泊まりたいと思います。
Comment from Hotel Management
Aug 17, 2015 by grandhyatthongkong, Hotel Management
Dear Emily Thank you for staying at Grand Hyatt Hong Kong, and for taking the time to share this wonderful with us and the community. We were grateful to know that you enjoyed the stay, the restaurants and our service. It is great to hear that you found it convenient to the convention center, interconnected to the hotel. We has been our honor to have you as our guest. We, too, look forward to welcoming you back again soon. Yours sincerely Philip Yu General Manager Grand Hyatt Hong Kong
5 out of 5
Recommended
for Families
by A verified traveler from London

Well placed and excellent standards

Posted Aug 2, 2015
Pros: Everything...
Cons: Was not aware of the major works when booking but it did not detract from the level of service during our stay.
Location: Excellent position for Wan Chai MTR station and star ferry dock puts you close to anything and everything in Hong Kong and the other islands.
Grand Hyatt made our once in a lifetime trip to Hong Kong a special experience. Beautiful views of the harbour only marginally tainted by major works going on outside (Not the hotel's fault) and complete provision of service as you would expect from a major chain. Good size room with decent size twin beds and bathroom, walk in shower and with separate toilet. Very friendly staff always willing to help, started with a welcoming smile from Ronnie on reception to a helpful hand from Bruce the bellhop on departure. I cannot fault the level of service. Our flight was a late one and the hotel were good enough to give us a later departure. Whilst it was not as late as we would have liked the offer of shower facilities before we departed was welcomed. I would definitely recommend a stay here.
Comment from Hotel Management
Aug 10, 2015 by grandhyatthongkong, Hotel Management
Dear Andrew Thank you very much for leaving us this wonderful review. We are thrilled to learn that the team here has made your stay comfortable and memorable. Great that you had enjoyed the guestroom with the view and the service, we are grateful to receive your compliments especially to Ronnie and Bruce. Your kind words have been relayed to the team, much to their delight. Thank you again for staying with us and recommending Grand Hyatt Hong Kong to the community. We look forward to welcoming you back again soon. Yours sincerely Philip Yu General Manager Grand Hyatt Hong Kong
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Awesome! As expected.

Posted Jul 27, 2015
Pros: The staff were efficient, prompt, courteous, and polite.
Cons: Not a thing
Location: Shopping, Victoria Peak
The location of the hotel is great, the staff fantastic, the restaurants and bars - world class. It met and exceeded expectations.
Comment from Hotel Management
Jul 31, 2015 by grandhyatthongkong, Hotel Management
Dear David Thank you very much for taking the time to share your recent experience. We are appreciative of your compliments on the location, restaurants and bars and our associates. It is our honor to serve you and very glad to know that we have exceeded your expectations. We look forward to welcoming you back soon. Yours sincerely Philip Yu General Manager Grand Hyatt Hong Kong
5 out of 5
Recommended
for Everyone
by A verified traveler from Switzerlsnd

Great renovated rooms at an all time favorite hote

Posted Jul 10, 2015
Pros: Staff, rooms, facilities, location... this hotel has it all!
Location: whatever you are up to in HK...
The Grand Hyatt HK has always been one of my favorites! Now with the newly renovates rooms it has even become better...
Comment from Hotel Management
Jul 13, 2015 by grandhyatthongkong, Hotel Management
Dear C Thank you very much for your positive review. I am very glad to hear that you had enjoyed the newly designed guestroom. It has been our honor to be considered Grand Hyatt Hong Kong as your all time favorite hotel, we feel proud of it. Thank you again for the compliments. We look forward to welcoming you back again soon. Yours sincerely Philip Yu General Manager Grand Hyatt Hong Kong
5 out of 5
Recommended
for Everyone
by A verified traveler from Tokyo

窓からのハーバービューが素晴らしいホテル

Posted Jun 20, 2015
改装後のハーバービューが素晴らしいきれいなお部屋は、スタイリッシュ且つハイテクで快適な滞在ができました。
Comment from Hotel Management
Jul 7, 2015 by grandhyatthongkong, Hotel Management
Dear Kathy Thank you for your compliments on our newly designed guestroom, we are very happy that you enjoyed it. We look forward to welcoming you back. Yours sincerely Philip Yu General Manager Grand Hyatt Hong Kong
4 out of 5
Recommended
for Everyone
by A verified traveler from O

プールやSpa施設が充実。

Posted Jun 19, 2015
こちらのホテルはプールやspa施設が充実しておりゆっくりホテル内にてもリフレッシュする事が出来て長期滞在にもオススメです。
Comment from Hotel Management
Jul 7, 2015 by grandhyatthongkong, Hotel Management
Dear まり Thank you for staying at Grand Hyatt Hong Kong. We are appreciative of your compliments on the outdoor swimming pool and the Plateau Spa. It is great that you had thoroughly enjoyed the service and facilities at the hotel, and I certainly agree to stay longer to experience what we have to offer. Again, thank you very much for your positive feedback. We look forward to welcoming you back soon. Yours sincerely Philip Yu General Manager Grand Hyatt Hong Kong
5 out of 5
Recommended
for Business Travelers
by SANGCHUL from Seoul

Hotel

Posted May 26, 2015 on Hotels
Overally very satiesfied
Comment from Hotel Management
Aug 1, 2015 by grandhyatthongkong, Hotel Management
Dear SANGCHUL Thank you for taking the time to share your feedback. We are very pleased to hear that you had a satisfactory stay, and look forward to welcoming you back in a not-too-distant future. Yours sincerely Philip Yu General Manager Grand Hyatt Hong Kong
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Not bad. Some hiccoughs.

Posted May 22, 2015 on Hotels
Had confirmed extension of stay - then was told this was declined. Not a good start given that I had been a prior regular Hyatt customer. First morning, staff forgot the newspaper but 2nd morning it was delivered. Gym was under upgrading - a bit of a hassle. Great breakfast buffet spread and apart from front desk, staff were generally very good.
Comment from Hotel Management
Aug 1, 2015 by grandhyatthongkong, Hotel Management
Dear Valued Guest Thank you for taking your precious time to share your experience with us. While we are delighted to hear your compliments of the breakfast selection and the staff, we had no excuse that we could definitely enhance your experience better. I sincerely apologize for the inconvenience that has caused. We hope that we could have the chance to recover your experience, where our usual standard stands. In the meantime, the new gym equipment is ready and we hope you can enjoy it on your next visit. Look forward to welcoming you back. Yours sincerely Philip Yu General Manager Grand Hyatt Hong Kong
4 out of 5
Recommended
for Families
by Lars

This traveler left a rating score only Posted May 17, 2015 on Hotels
5 out of 5
Recommended
for Personal Event
by HSIU MING from Taiwan

Good

Posted May 9, 2015 on Hotels
I will recommend this hotel to all my friends
Comment from Hotel Management
Jul 18, 2015 by grandhyatthongkong, Hotel Management
Dear HSIU MING We appreciate your compliment and are glad to know you enjoyed the stay with us. Thank you for recommending Grand Hyatt Hong Kong to your friends and the community. We hope to welcoming you back again very soon. Yours sincerely Philip Yu General Manager Grand Hyatt Hong Kong