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Reviews of Mandarin Oriental, Hong Kong

5 out of 5
Mandarin Oriental, Hong Kong
5 Connnaught Road, Central, Hong Kong

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Overall score and ratings

4.8

Exceptional

Rating 5 - Excellent. 545 out of 653 reviews
5 - Excellent 83%
Rating 4 - Good. 78 out of 653 reviews
4 - Good 12%
Rating 3 - Okay. 15 out of 653 reviews
3 - Okay 2%
Rating 2 - Poor. 8 out of 653 reviews
2 - Poor 1%
Rating 1 - Terrible. 7 out of 653 reviews
1 - Terrible 1%

4.8/5

Cleanliness

4.8/5

Staff & service

4.6/5

Amenities

4.7/5

Property conditions & facilities

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday retreat
Wonderful staycation for a birthday and the staff welcomed us and made everything smooth and hassle free. Would recommend staying here as the location is perfect the Hotel is excellent.
Stayed 1 night in Apr 2021
Response from Richard Langonne, Hotel Manager on May 10, 2021
Dear Andrew, Thank you for choosing Mandarin Oriental, Hong Kong and for sharing your experience with us. We are delighted to read that you had a wonderful birthday celebration with us. Thank you for your support and we look forward to welcoming you back for your next visit in the not too distant future. Best regards, Richard Langonne Hotel Manager Mandarin Oriental, Hong Kong

4/5 Good

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Richard Langonne, Hotel Manager on May 10, 2021
Dear Guest, Thank you for choosing to stay at Mandarin Oriental, Hong Kong. We truly appreciate your support and we look forward to welcoming you back for your next visit. Best regards, Richard Langonne Hotel Manager Mandarin Oriental, Hong Kong

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Richard Langonne, Hotel Manager on Apr 7, 2021
Dear Guest, Thank you for staying at Mandarin Oriental, Hong Kong. We are delighted to read that you loved your stay. We look forward to welcoming you back for your next visit in the not too distant future. Best regards, Richard Langonne Hotel Manager Mandarin Oriental, Hong Kong

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday stay...
Just a short staycation and this was perfect. Great location, excellent service and room was perfect. Highly recommend
Stayed 1 night in Mar 2021
Response from Richard Langonne, Hotel Manager on Mar 29, 2021
Dear Guest, Thank you for staying at Mandarin Oriental, Hong Kong. We are delighted to read that you loved your stay and appreciated our service. We look forward to welcoming you back for your next visit in the not too distant future. Best regards, Richard Langonne Hotel Manager Mandarin Oriental, Hong Kong

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The stay was very good and especially the Mandarin Club which was a nice feature in addition to our club room. Hannah Mok, the manager in the mandarin club was extremely helpful and professional and we were very happy with the service there. All the staff were friendly and it was a pleasure to stay in this hotel and I shall certainly come again. One minor issue, which was resolved, was regarding the room view. Hotels.com stated it was a statue square view but it was not. However, the hotel helped us to resolve the issue and delivered us a great experience during our stay there. Thank you Mandarin Oriental.
Stayed 1 night in Mar 2021
Response from Richard Langonne, Hotel Manager on Mar 23, 2021
Dear Hugh, Thank you for choosing Mandarin Oriental, Hong Kong and for sharing your experience with us. We are delighted to read that you loved our service and the newly launched The Mandarin Club. We look forward to welcoming you back for your next visit in the not too distant future. Best regards, Richard Langonne Hotel Manager Mandarin Oriental, Hong Kong

4/5 Good

Stayed 1 night in Feb 2021
Response from Richard Langonne, Hotel Manager on Mar 9, 2021
Dear Kin Fai Thank you for choosing Mandarin Oriental, Hong Kong and for sharing your feedback with us. We look forward to welcoming you back for your next visit in the not too distant future. Best regards Richard Langonne Hotel Manager Mandarin Oriental, Hong Kong

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Stay
Value for money
Stayed 1 night in Feb 2021
Response from Richard Langonne, Hotel Manager on Feb 16, 2021
Dear Guest, Thank you for choosing Mandarin Oriental, Hong Kong. We are delighted to read that you enjoyed your stay here with us and we look forward to welcoming you back soon. Best regards, Richard Langonne Hotel Manager Mandarin Oriental, Hong Kong

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Richard Langonne, Hotel Manager on Jan 11, 2021
Dear Guest Thank you for choosing Mandarin Oriental, Hong Kong and for sharing your experience with us. We are delighted to read that you have enjoyed your stay with us. We look forward to welcoming you back for your next visit in the not too distant future. Best regards Richard Langonne Hotel Manager Mandarin Oriental, Hong Kong

3/5 Okay

Liked: Staff & service
Stayed 1 night in Dec 2020
Response from Richard Langonne, Hotel Manager on Jan 4, 2021
Dear Guest, Thank you very much for choosing to stay at Mandarin Oriental, Hong Kong and for your valuable feedback. Warm regards, Richard Langonne Hotel Manager Mandarin Oriental, Hong Kong

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Richard Langonne, Hotel Manager on Dec 21, 2020
Dear Tessa, Thank you for choosing to stay at Mandarin Oriental, Hong Kong. We truly appreciate your support and we look forward to welcoming you back for your next visit. Best regards, Richard Langonne Hotel Manager Mandarin Oriental, Hong Kong

2/5 Poor

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It’s disappointing that MO doesn’t seem to value their return hotel guests and will never offer complimentary upgrade to them even though the booking has been bleak due to Covid
Stayed 1 night in Nov 2020
Response from Richard Langonne, Hotel Manager on Nov 25, 2020
Dear Mr. Bryan, Thank you very much for choosing to stay at Mandarin Oriental, Hong Kong and for sharing your valuable feedback with us. Our goal is to deliver moments of delight throughout our guests’ stay, and we are disappointed to learn that we failed to do so. We would greatly appreciate the opportunity to speak with you to better understand your experience and invite you to contact us. We look forward to hearing from you so that we may be given the opportunity of welcoming you back in the not-too-distant future. Warm regards, Richard Langonne Hotel Manager Mandarin Oriental, Hong Kong

2/5 Poor

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Good hardware but below-average and insufficient software; staff not well trained and unfriendly front desk not ready to make return guests feel being valued at all.
Stayed 1 night in Sep 2020
Response from Richard Langonne, Hotel Manager on Dec 21, 2020
Dear Mr. Brian, Thank you very much for choosing to stay at Mandarin Oriental, Hong Kong and for sharing your valuable feedback with us. Our goal is to deliver moments of delight throughout our guests’ stay, and we are disappointed to learn that we failed to do so. We would greatly appreciate the opportunity to speak with you to better understand your experience and invite you to contact us. We look forward to hearing from you so that we may be given the opportunity of welcoming you back in the not-too-distant future. Warm regards, Richard Langonne Hotel Manager Mandarin Oriental, Hong Kong

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Hotel Manager on Jul 3, 2020
Dear Valued Guest Thank you for choosing to stay at Mandarin Oriental, Hong Kong. We truly appreciate your support and we look forward to welcoming you back for your next visit. Best regards, Richard Langonne Hotel Manager Mandarin Oriental, Hong Kong

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Hotel Manager on Jul 3, 2020
Dear Valued Guest Thank you for choosing to stay at Mandarin Oriental, Hong Kong. We truly appreciate your support and we look forward to welcoming you back for your next visit. Best regards, Richard Langonne Hotel Manager Mandarin Oriental, Hong Kong

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delighted to have an upgrade to a room with a view of historical sites in Central, very prime location indeed.
Stayed 1 night in May 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020
Response from Richard Langonne, Hotel Manager on Jun 16, 2020
Dear Tereza Thank you for choosing Mandarin Oriental, Hong Kong and for sharing your experience with us. We look forward to welcoming you back for your next visit in the not too distant future. Best regards Richard Langonne Hotel Manager Mandarin Oriental, Hong Kong

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, staff very professional, rooms have every facility you could require & are spotless clean
Stayed 2 nights in Feb 2020
Response from Richard Langonne, Hotel Manager on Feb 10, 2020
Dear Guest Thank you for choosing Mandarin Oriental, Hong Kong and for sharing your experience with us. We are delighted to read that you loved our service. We look forward to welcoming you back for your next visit in the not too distant future. Best regards Richard Langonne Hotel Manager Mandarin Oriental, Hong Kong

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’m a fan!
It’s my favorite place in HK. Old world Charme, great service, top location.
Stayed 3 nights in Jan 2020
Response from Richard Langonne, Hotel Manager on Feb 3, 2020
Dear Stephan Thank you for choosing Mandarin Oriental, Hong Kong and for sharing your experience with us. We are delighted to read that you loved our service and found our hotel as one of your favourite places in Hong Kong. We look forward to welcoming you back for your next visit in the not too distant future. Best regards Richard Langonne Hotel Manager Mandarin Oriental, Hong Kong

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's centrally located, convenient to everywhere we wanted to go.
Stayed 3 nights in Jan 2020
Response from Richard Langonne, Hotel Manager on Feb 3, 2020
Dear Henry Thank you for visiting Mandarin Oriental, Hong Kong and for sharing your experience with us. We are delighted to read that you found our hotel's location wonderful and accessible to everywhere. We look forward to welcoming you back for your next visit in the not too distant future. Best regards Richard Langonne Hotel Manager Mandarin Oriental, Hong Kong

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Richard Langonne, Hotel Manager on Jan 22, 2020
Dear Guest Thank you for visiting Mandarin Oriental, Hong Kong and for sharing your experience with us. We look forward to welcoming you back for your next visit in the not too distant future. Best regards Richard Langonne Hotel Manager Mandarin Oriental, Hong Kong

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time there, have always stayed at other hotels when we visited HK. Beautiful public spaces, beautiful spacious room. Bars and restaurants are excellent. Service overall is about as perfect as it could be. We will definitely be back.
Stayed 1 night in Jan 2020
Response from Hotel Manager on Jan 6, 2020
Dear JohnN Thank you for visiting Mandarin Oriental, Hong Kong and for sharing your review with us. We are excited to read that you enjoyed our hospitality and loved your stay with us. We look forward to welcoming you back for your next visit in the not too distant future. Best regards Richard Langonne Hotel Manager Mandarin Oriental, Hong Kong

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Hotel Manager on Jan 6, 2020
Dear JoAnna Thank you for visiting Mandarin Oriental, Hong Kong and for sharing your review with us. We are excited to read that you enjoyed our hospitality and loved your stay with us. We look forward to welcoming you back for your next visit in the not too distant future. Best regards Richard Langonne Hotel Manager Mandarin Oriental, Hong Kong

5/5 Excellent

Stayed 1 night in Dec 2019

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is extremely professional and knowledgeable. We were offered hot towels and drink while waiting for check in. Our luggages also arrived our room not long after we got in. The room is very neat and clean. The bed is very comfy. Wifi is super good! No interruption at all. The bar and restaurants on the top have fantastic city view. We tried Win Wah, which is a Michelin star Chinese restaurant. Exceptional service and fantastic foods! Well deserved Michelin star. Reservation is highly recommended so you may get a city view table.
Stayed 2 nights in Dec 2019
Response from Hotel Manager on Jan 6, 2020
Dear Jeff Thank you for visiting Mandarin Oriental, Hong Kong and for sharing your review with us. We are excited to read that you enjoyed our hospitality and loved your stay with us. We look forward to welcoming you back for your next visit in the not too distant future. Best regards Richard Langonne Hotel Manager Mandarin Oriental, Hong Kong

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Richard Langonne, Hotel Manager on Dec 19, 2019
Dear Guest Thank you for visiting Mandarin Oriental, Hong Kong and for sharing your experience with us. We are thrilled to read that you loved your stay and our staff here. We look forward to welcoming you back for your next visit in the not too distant future. Best regards Richard Langonne Hotel Manager Mandarin Oriental, Hong Kong

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property from start to finish was big class. We finished off our honeymoon at this property and they made us feel so special. The hotel itself is gorgeous and they upgraded us to a suite for our special trip which was so beautiful. The views of the city were unparalleled and room was HUGE. The bar downstairs was a lot of fun to grab a night cap as well. Can’t say enough great things.
Stayed 1 night in Nov 2019
Response from Richard Langonne, Hotel Manager on Dec 10, 2019
Dear Guest, Thank you for visiting Mandarin Oriental, Hong Kong and for highlighting our service, hotel's location and restaurant selections. We are excited to read that you had a wonderful stay and loved our room. We look forward to welcoming you back for your next visit in Hong Kong. Best regards Richard Langonne Hotel Manager Mandarin Oriental, Hong Kong

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, amazing service from check in to check out, attentive but not over bearing. Our room had a beautiful harbour view and was very comfortable. We had breakfast in both the buffet and full service restaurant and enjoyed the food and service.
Stayed 2 nights in Nov 2019
Response from Richard Langonne, Hotel Manager on Nov 25, 2019
Dear Ronan Thank you for visiting Mandarin Oriental, Hong Kong and for highlighting our service, hotel's location and restaurant selections. We are excited to read that you had a wonderful stay and loved our room. We look forward to welcoming you back for your next visit in Hong Kong. Best regards Richard Langonne Hotel Manager Mandarin Oriental, Hong Kong

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff always very welcoming and helpful. Room very comfortable with great housekeeping services. Sad that Hong Kong is troubled by protestors causing disruption to the city but that is not within the hotel's control. Hotel concierge does an excellent job in keeping guests updated of areas to avoid.
Stayed 7 nights in Nov 2019
Response from Richard Langonne, Hotel Manager on Nov 25, 2019
Dear Guest Thank you for visiting Mandarin Oriental, Hong Kong and for highlighting our service and room. We are excited to read that you had a wonderful stay with us. We look forward to welcoming you back for your next visit in Hong Kong. Best regards Richard Langonne Hotel Manager Mandarin Oriental, Hong Kong

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A landmark with lots of charm and flair.
Long weekend in HK. The Hotel is great, maybe needs a little update soon, but its still an amazing place to stay.
Stayed 3 nights in Nov 2019
Response from Richard Langonne, Hotel Manager on Nov 25, 2019
Dear Stephan Thank you for visiting Mandarin Oriental, Hong Kong and for sharing your feedback here. We are excited to read that you enjoyed your stay with us. We look forward to welcoming you back for your next visit in Hong Kong. Best regards Richard Langonne Hotel Manager Mandarin Oriental, Hong Kong

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel experience we've had
Excellent in every aspect. We were able to check in early, my girlfriend had a relaxing visit to the spa, we were upgraded to a suite... We will certainly return.
Stayed 1 night in Nov 2019
Response from Richard Langonne, Hotel Manager on Nov 19, 2019
Dear Guest, Thank you for visiting Mandarin Oriental, Hong Kong. We are delighted to read that we have exceeded your expectations from our staffs to our hotel’s location. We look forward to welcoming you back in other areas of the hotel to experience more of the hotel has to offer. Thank you once again and we look forward to welcoming you back soon. Best regards, Richard Langonne Hotel Manager Mandarin Oriental, Hong Kong

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Richard Langonne, Hotel Manager on Nov 19, 2019
Dear Guest, Thank you for visiting Mandarin Oriental, Hong Kong. We are delighted to read that we have exceeded your expectations from our staffs to our hotel’s location. We look forward to welcoming you back in other areas of the hotel to experience more of the hotel has to offer. Thank you once again and we look forward to welcoming you back soon. Best regards, Richard Langonne Hotel Manager Mandarin Oriental, Hong Kong

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was more expensive than expected and did not include breakfast and WiFi which was ridiculous for the price. The site was convenient to shopping.
Stayed 3 nights in Oct 2019
Response from Richard Langonne, Hotel Manager on Nov 19, 2019
Dear Guest, Thank you for visiting Mandarin Oriental, Hong Kong. We are delighted to read that we have exceeded your expectations from our staffs to our hotel’s location. We look forward to welcoming you back in other areas of the hotel to experience more of the hotel has to offer. Thank you once again and we look forward to welcoming you back soon. Best regards, Richard Langonne Hotel Manager Mandarin Oriental, Hong Kong

5/5 Excellent

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, location, BEST hotel in Hong Kong. Would not stay any other place
Stayed 3 nights in Sep 2019
Response from Richard Langonne Hotel Manager on Oct 4, 2019
Dear Guest, Thank you for visiting Mandarin Oriental, Hong Kong. We are delighted to read that we have exceeded your expectations from our staffs to our hotel’s location. We look forward to welcoming you back in other areas of the hotel to experience more of the hotel has to offer. Thank you once again and we look forward to welcoming you back soon. Best regards, Richard Langonne Hotel Manager Mandarin Oriental, Hong Kong

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Richard Langonne Hotel Manager on Oct 4, 2019
Dear Guest, Thank you for visiting Mandarin Oriental, Hong Kong. We are delighted to read that you loved the entire experience at the hotel and it has met your expectations. We look forward to welcoming you back in other areas of the hotel to experience more of the hotel has to offer. Thank you once again and we look forward to welcoming you back soon. Best regards, Richard Langonne Hotel Manager Mandarin Oriental, Hong Kong

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Richard Langonne Hotel Manager on Sep 18, 2019
Dear aart Thank you for choosing Mandarin Oriental, Hong Kong. We are delighted to read that you enjoyed your stay with us. We appreciate your time in sharing your feedback with us and we look forward to welcoming you back for your next visit in the near future. Best regards Richard Langonne Hotel Manager Mandarin Oriental, Hong Kong

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Richard Langonne Hotel Manager on Sep 18, 2019
Dear Man Tuen Thank you for choosing Mandarin Oriental, Hong Kong. We are delighted to read that you enjoyed your stay with us. We appreciate your time in sharing your feedback with us and we look forward to welcoming you back for your next visit in the near future. Best regards Richard Langonne Hotel Manager Mandarin Oriental, Hong Kong

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very strong option among many fine HK hotels
Location couldn't be better for us. Close to everything we had planned. Easy to get to, easy to venture out. Room was fantastic. Didn't try any of the restaurants because we were in HK! But tried the bar on top floor. Very nice vibes. The pool is a little weird, very small, strange lighting. I'd def stay again and recommend to other visitors
Stayed 3 nights in Apr 2019
Response from Richard Langonne, Hotel Manager on Sep 4, 2019
Dear Junghyun Thank you for choosing Mandarin Oriental, Hong Kong and for taking the time to highlight our hotel's location, rooms, restaurants and service. We are delighted to read that you enjoyed your stay with us. I have duly noted your feedback regarding our swimming pool. Kindly rest assured that your comment has been shared with the relevant department head and will be taken into consideration in the design briefs for future renovations. Thank you once again, and we look forward to welcoming you back soon. Best regards Richard Langonne Hotel Manager Mandarin Oriental, Hong Kong

5/5 Excellent

Stayed 3 nights in Aug 2019
Response from Richard Langonne, Hotel Manager on Aug 26, 2019
Dear Guest Thank you for visiting Mandarin Oriental, Hong Kong. We are delighted to read that you loved the entire experience at the hotel and it has met your expectations. We look forward to welcoming you back in other areas of the hotel to experience more of the hotel has to offer. Thank you once again and we look forward to welcoming you back soon. Best regards, Richard Langonne Hotel Manager Mandarin Oriental, Hong Kong

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything about the Mandarin, it is a fantastic hotel and the staff are amazing, we had a beautiful room and the location was perfect, there is nothing that this hotel could do to make it any better, it was superb
Stayed 6 nights in Aug 2019
Response from Richard Langonne, Hotel Manager on Aug 21, 2019
Dear Guest, Thank you for choosing Mandarin Oriental, Hong Kong and for taking your time to highlight our location, rooms and services. We are delighted to read that you enjoyed your stay with us. Thank you once again and we look forward to welcoming you back soon. Best regards, Richard Langonne Hotel Manager Mandarin Oriental, Hong Kong

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Richard Langonne, Hotel Manager on Aug 16, 2019
Dear Guest Thank you for sharing your review with us. We are pleased that your stay with us was wonderful. Thank you again for choosing Mandarin Oriental, Hong Kong and we look forward to welcoming you back in the future. Best regards, Richard Langonne Hotel Manager Mandarin Oriental, Hong Kong

5/5 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Richard Langonne, Hotel Manager on Aug 13, 2019
Dear Guest Thank you for sharing your review with us. We are pleased to know that you enjoyed your stay with us. Thank you again for choosing Mandarin Oriental, Hong Kong and we look forward to welcoming you back in the future. Best regards, Richard Langonne Hotel Manager Mandarin Oriental, Hong Kong

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is wonderful - polite and helpful. Will come back again.
Stayed 1 night in Aug 2019
Response from Richard Langonne, Hotel Manager on Aug 12, 2019
Dear Guest Thank you for sharing your review with us. We are pleased that your stay with us was wonderful and that our hotel's service has lived up to your expectations. Thank you again for choosing Mandarin Oriental, Hong Kong and we look forward to welcoming you back in the future. Best regards, Richard Langonne Hotel Manager Mandarin Oriental, Hong Kong

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about our stay. Hotel was located right next to the airport express. So convenient. Beautiful room and view. Friendly staff and so accommodating
Stayed 3 nights in Jul 2019
Response from Richard Langonne, Hotel Manager on Aug 7, 2019
Dear Guest, Thank you for taking your time to share your feedback. We are delighted to know that you found our staff friendly and you enjoyed your stay with us, and we look forward to welcoming you back in the near future. Best regards, Richard Langonne Hotel Manager Mandarin Oriental, Hong Kong

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mandarin Oriental takes hospitality to a whole new level. It was gorgeous, the views from our window were amazing, and everyone we came in contact with there treated us with kindness and thoughtfulness. Staying there was like a beautiful dream.
Stayed 3 nights in Jul 2019
Response from Richard Langonne, Hotel Manager on Aug 2, 2019
Dear Guest, Thank you for taking your time to share your feedback. We are delighted to know that you found our staff friendly and you enjoyed your stay with us, and we look forward to welcoming you back in the near future. Best regards, Richard Langonne Hotel Manager Mandarin Oriental, Hong Kong

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is amazing, close to everything, with super friendly staff. I had a manicure done, I think it is the best manicure I have ever had.
Stayed 3 nights in Jul 2019
Response from Richard Langonne, Hotel Manager on Jul 30, 2019
Dear SuperSar, Thank you for taking your time to share your feedback. We are delighted to know that you found our staff friendly and you enjoyed your stay with us, and we look forward to welcoming you back in the near future. Best regards, Richard Langonne Hotel Manager Mandarin Oriental, Hong Kong

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Richard Langonne, Hotel Manager on Jul 30, 2019
Dear Guest, Thank you for taking the time to share your feedback here. We are delighted to know that you enjoyed your stay with us, and we look forward to welcoming you back in the near future. Best regards, Richard Langonne Hotel Manager Mandarin Oriental, Hong Kong

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
noisy from the connecting room
Stayed 1 night in Jul 2019
Response from Richard Langonne, Hotel Manager on Jul 22, 2019
Dear Chao Ming, Thank you very much for choosing to stay at Mandarin Oriental, Hong Kong and for sharing your valuable feedback with us. Please accept my humble apologies for any inconvenience caused. To have a better understanding, kindly share your contact details in order for us to investigate and to shared with Executive Housekeeper as we constantly look for ways to provide a better experience on your next stay. Please let us know if we can be of any further assistance, and look forward to the opportunity to welcoming you back in the not too distant future. Warm regards, Richard Langonne Hotel Manager Mandarin Oriental, Hong Kong

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Harbour view was sensational! Food and Beverage - outstanding, location - perfect!
Stayed 2 nights in Jul 2019
Response from Richard Langonne, Hotel Manager on Jul 22, 2019
Dear Guest, Thank you for taking the time to share your feedback here. We are delighted to know that you enjoyed your stay with us, and we look forward to welcoming you back in the near future. Best regards, Richard Langonne Hotel Manager Mandarin Oriental, Hong Kong

4/5 Good

Stayed 3 nights in Jul 2019
Response from Richard Langonne, Hotel Manager on Aug 16, 2019
Dear Samih Thank you for sharing your review with us. We are pleased that your stay with us was wonderful. Thank you again for choosing Mandarin Oriental, Hong Kong and we look forward to welcoming you back in the future. Best regards, Richard Langonne Hotel Manager Mandarin Oriental, Hong Kong

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant
Amazing - they really looked after us.
Stayed 4 nights in Jun 2019
Response from Richard Langonne, Hotel Manager on Jul 8, 2019
Dear Stephen, Thank you for taking the time to share your feedback. We are delighted to know that you enjoyed your stay with our attentive service here. It was a pleasure to have you with us and we look forward to welcoming you back in the near future. Best regards, Richard Langonne Hotel Manager Mandarin Oriental, Hong Kong