Firstly the staff was AMAZING. Everyone was friendly and professional. Security (i forgot his name), Adalma, Shaquille, Robert and those unnamed. Housekeeping was on point. There was no one we did not interact with and have a pleasant experience.
There are not a whole lot of amenities. Just facts. Pools, one restaurant, the pool bar was under maintenance. You may also kayak, borrow bikes, and paddle boards. The end. Possibly we simply stayed too long (1week).
All this was okay with us as we wanted to do nothing except relax.
Now for the not so hot. Beginning with our paid for shuttle never showing up to pick us up at the airport. (great start huh). They made arrangements to get us there anyway and the next shuttle was late picking us up.(super fun). This was a reservations/corp. shortfall but a shortfall nonetheless. We did not receive the "complimentary" items that were to be in the room upon arrival (we did get them eventually), not a big deal but still. There were a few other hiccups, however....HOWEVER. Robert the concierge extraordinaire came thru to save the day. He apologized for things he was not even responsible for and went above and beyond to make up for any thing we felt was a shortfall.
I would suggest if you want to relax unwind and get off the grid for a few days Hopkins Bay Belize is your spot.
