The set up of the room is great; it's well designed and efficient. Thats where the positives stop though. The negatives began at check in, where the girl at the desk (general manager?) played 20 questions with me and then charged me $20 for an early check in. I have stayed at dozens of Bonvoy properties the last 2.5 years, never charged for early check in. Disgraceful. The room was never cleaned my entire stay, no towels, I had to take the garbage out, bed never made. Additionally, when I booked, I paid an extra $11.00 per night, $44.00 total for breakfast to be included. Came to find out the only breakfast is out of pocket cost, I even had to pay for coffee the first day. The fact Marriott advertises and charges for breakfast on Hotels.com, while knowing it is not offered, is actual criminal fraud. I'll be following up with the Attorney General of Texas over that. Marriott-you owe me $44.00. The one bright spot, was the Asst Manager Patrick who went out of his way to get my wifi connected, which was much appreciated.
