Apartments in Italian Alps for Rent

"We are extremely disappointed with this stay, especially as returning guests who previously had much better experiences. Unfortunately, the hotel has clearly gone downhill and no longer reflects a 5-star standard.The room was poorly cleaned with dust throughout, a dirty bathroom, cigarette butts on the balcony, and a strong smell of smoke despite requesting a non-smoking room. This is completely unacceptable. Room service was also poor, with missing items and cold, low-quality food. Breakfast was disorganised and frustrating — staff were unhelpful, coffee repeatedly had to be requested as it was not available at the buffet, and service in general was extremely slow. We also asked several times for tea and coffee, but it took far too long to arrive. Although I specifically asked for gluten-free bread, none ever arrived, and when we asked if there was any fresh gluten-free bread or pastries available, none were provided. We travel frequently, and this is the first time we have stayed in a 5-star hotel where there were no fresh gluten-free products available at all, apart from a few sealed processed items. This is far below expected standards. The hotel also states it is pet friendly, however dogs are not allowed in the restaurants, which was disappointing. As a result, we had to find nearby dog-friendly restaurants instead. Public areas were overcrowded and noisy, particularly the pool, with little control from staff. Front desk service on arrival was indifferent and unwelcomin"

"Beautiful property and location "

"Love it"

"Clean and comfortable accommodation. On site restaurant was very good. Friendly helpful staff. "

"Clean room, old but charming- great breakfast and staff. Beautiful lobby and seating areas"

"This is a high class property with stunning views and superb service. We stayed here for a special occasion and it did not disappoint! We enjoyed the bar outside, the spa and the breakfast. "

"Absolutely loved my stay, breakfast had so much choice. Staff are very friendly and helpful. Big shout out to Ciara in reception she was a superstar nothing too much trouble. Will definitely be coming back in the future "

"Friendly and helpful checking in staff, spacious room and delicious breakfast. Close to skiing resorts. We had a wonder stay! Thank you! "

"Wonderful stay. The food, facilities, room, spa and most of all the staff were exceptional. We will be back! "