Don't stay here
Posted May 16, 2016 on Hotels
I would have liked to give this hotel a better rating, it was typical, just off the expressway and close enough to the casino to make it work. Our check in was nice, the room was clean and well-appointed. My only complaint regarding the room was a large, ugly cigarette burn on the bathroom counter. The rooms appear to have been re-done recently and I expect you charged whoever did this a large sum for the damage. However, once you collect the damages, you must fix the damage.
The other "bad experience" was breakfast. I know the breakfast is advertised as "free", however it is figured into the price of the room so you are really paying about $10 - $12 for this. Breakfast was to be served from 8 am to 10 am. We arrived in the breakfast room about 9:10 am to find all the eggs gone, all the sausage gravy gone, the little egg cooker was broken. The biscuits were gone. The milk was gone, se even cereal wasn't an option. When we asked about refills, we were told "You should have gotten here earlier"! We are reasonable people who travel often, we would have been happy to wait a bit for more food, but this response was unacceptable. Insulting us certainly won't get us back!