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The food and service is excellent . The rooms are a bit low(dark) on the lighting side>
Stayed for one week. Signature suite was very dated but clean. Towels were fresh but heavily stained. Lifts are extremely slow and inefficient. Good standard food but the menu is limited when staying for more than a few days.
I've been staying in this hotel every year for the last 3 years, everything is good, clean, staff are friendly, the room is a bit small, but we aren't plan to stay in the room that much anyways, some fixtures in my room need to be repair or replace, overall it's very convenient for us to meet friends ...
The Sultan was the Hilton during her heydays. Still charming but has lost the lustre of 5-start hotel. The exterior shows a looming tired hotel. The bathroom plumbing and drainage need upgrading. The basic room is large in comparison to the newer hotels. Overall, the stay is still OK.
I stayed here for a few days and I particularly enjoyed their spa facilities. The gym is open 24/7 and though their steam room and sauna are considered small, but they are much bigger than that at Westin hotel. I didn't see many women use them but they had two hot tubs for bath rituals. Their executive ...
Stayed for 3 nights recently 21-24 July. I arrived earlier than the checkin time but my room was available so Vinda the Operations Manager checked me in and she was very gracious and truly a warm reception at check-in. Very comfortable and spacious room. Everything worked. Toiletries and amenities ...
Everything was owesom and met my expectation. Some advantages include Location, city view, security, smiling, fine details, night make-up, connection to Grand Mall, and nice breakfast buffet.
Nice hotel which is getting quite old and could do with some renovation in the future. Staff are very helpful with any requests. The breakfast is a bit overpriced The location, near Kuningan, is very convenient.
stayed here for several days on business. clean and comfortable. no views - it overlooks a busy freeway. The lobby restaurant is always overcrowded and the elevators are slow.
The room that we stay is really nice and comfortable. Its is spacious and neat. It is also convenience as the mall is right beside us. Its also easy to find Halal food around that area. The staff are all friendly. Breakfast at the restaurant on the 2nd floor is superb. Keep it up..
Such a great experience. Tiffany our receptionist was a jewel . She arranged everything we needed fast and with a smile. The staff who welcomed us at the airport, so polite and friendly - we reccomend to use their transfer service for the welcoming staff, the great limo transfer , the great cost ...
It has been over 30 years since my last stay which was a far cry from its present condition. It is very central which gives the advantage as a starting point to go anywhere. Very good rooms, facilites, service and staff.
I've stayed at this hotel 10 years ago. Last weekend..I wet back to stay here. Staff are all very friendly as usual..unfortunately this hotel in dire need to refurbish their hotel room including bed, TV and bathroom..it's still using a boxy TV with poor reception..toilet and bathtub need to be changed ...
Customer service is excellent. Willing to accommodate and at the same time, leaving me with the privacy, unlike some hotels in Jakarta where the staffs are over bearing and disruptive. Definitely will stay there again.
Very nice hotel, excellent service especially from Mr. Janter Rukmanto (Restaurant Supervisor) who made sure that we were not bored with the the breakfast, since we stayed there for 9 nights.
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