expedia

Overview of Mercure Serpong Alam Sutera

Photo gallery

Guest reviews

4.3/5 Excellent
216 reviews
Guests rated this property 4.3/5 for cleanliness.

Amenities

  • Pool
  • Free WiFi
  • Free Parking
  • Air Conditioning

Map

What's nearby

Popular LocationLiving World2 min walk
Popular LocationSummarecon Mall Serpong5 min drive
Popular LocationScientia Square Park8 min drive
AirportJakarta (CGK-Soekarno-Hatta Intl.)50 min drive

Choose dates to view prices

  • Privilege, Room

    Room amenities

    • 344 sq ft
    • City view
    • Sleeps 3
    • 1 Double Bed
    More details
  • Superior Room

    Room amenities

    • 280 sq ft
    • City view
    • Sleeps 3
    • 1 Queen Bed
    More details
  • Privilege, Room

    Room amenities

    • 344 sq ft
    • City view
    • Sleeps 3
    • 2 Twin Beds
    More details
  • Superior Room

    Room amenities

    • 280 sq ft
    • City view
    • Sleeps 3
    • 2 Twin Beds
    More details
  • Superior Room, Pool View

    Room amenities

    • 280 sq ft
    • Sleeps 3
    • 1 Queen Bed
    More details

About this area

Tangerang

In the business district and near a train station, Mercure Serpong Alam Sutera is in an area with good shopping. Living World and Summarecon Mall Serpong are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Scientia Square Park. Traveling with kids? Don't miss Ocean Park. Spend some time exploring the area's activities, including outlet shopping and golfing.

Visit our Tangerang travel guide
Map
Popular Location

What's nearby

  • Living World - 2 min walk
  • Summarecon Mall Serpong - 5 min drive
  • Ocean Park - 8 min drive
  • Scientia Square Park - 8 min drive
  • Indonesia Convention Exhibition (ICE) - BSD City - 10 min drive

Getting around

  • Serpong Rawa Buntu Station - 9 min drive
  • Jakarta (CGK-Soekarno-Hatta Intl.) - 50 min drive

Restaurants

  • Mint & Pepper — 1 min walk
  • Maniz Pool Deck — 1 min walk

About this property

Mercure Serpong Alam Sutera

4-star family-friendly hotel near Living World
This smoke-free hotel features a restaurant, an outdoor pool, and 2 bars/lounges. Free WiFi in public areas, free self parking, and a free shopping center shuttle are also provided. Additionally, a fitness center, a poolside bar, and a coffee shop/café are onsite. All 171 rooms offer free WiFi, 24-hour room service, and LED TVs with cable channels. Minibars, coffee makers, and free bottled water are among the other amenities available to guests.
Mercure Serpong Alam Sutera offers 171 accommodations with minibars and safes. LED televisions come with premium cable channels. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.
This Tangerang hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.
An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking
24-hour roundtrip airport shuttle (surcharge)
Airport shuttle on request
Area shuttle (surcharge)
Free shopping center shuttle

Food and drink

Buffet breakfast available for a fee 6:00 AM–10:00 AM on weekdays and 6:00 AM–11:00 AM on weekends: IDR 178000 for adults and IDR 89000 for children
1 restaurant and 1 coffee shop/café
2 bars/lounges and 1 poolside bar
24-hour room service

Things to do

Children's pool
Fitness center
Free bicycle rentals
Outdoor pool

Family friendly

Children's pool
Dry cleaning service
Free cribs/infant beds
Laundry facilities
Outdoor pool
Rollaway/extra beds (surcharge)

Conveniences

ATM/banking services
Elevator
Free newspapers in lobby

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Porter/bellhop
Wedding services

Languages spoken

English
Indonesian

Business services

24-hour business center
5 meeting rooms
Computer station
Conference space (5920 square feet)

Outdoors

BBQ grill(s)
Terrace

Spa

Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Wheelchair-accessible parking
Wheelchair-accessible public washroom
Wheelchair accessible (may have limitations)
Wheelchairs available on site

More

Games
Smoke-free property

Room amenities

Bedroom

Air conditioning (climate-controlled)
Free cribs/infant beds
Rollaway/extra beds (surcharge)

Bathroom

Free toiletries
Hair dryer
Shower
Towels

Entertainment

Cable channels
LED TV
Premium channels

Food and drink

Coffee/tea maker
Free bottled water
Minibar

More

Desk
Iron/ironing board (on request)
LED light bulbs
Phone
Safe
Slippers

Policies

Check-in

Check-in from 2 PM - 4 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property for check-in information
24-hour airport shuttle service is available on request
Fees may apply; contact the property in advance to make arrangements

Renovations and closures

This property is closed from 1 May 2020 to 30 June 2020 (dates subject to change).

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for IDR 400000 per night
Free cribs (infant beds)

Property payment types

Mastercard
American Express
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: IDR 178000 for adults and IDR 89000 for children (approximately)
  • Airport shuttle fee: IDR 363000 per vehicle (one-way, maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: IDR 400000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Alam Sutera Serpong
Mercure Alam Sutera
Mercure Serpong
Mercure Serpong Alam
Mercure Serpong Alam Sutera
Mercure Serpong Alam Sutera Hotel
Mercure Serpong Alam Sutera Hotel Tangerang
Mercure Serpong Alam Sutera Tangerang
Mercure Serpong Alam Sutera Hotel
Mercure Serpong Alam Sutera Tangerang
Mercure Serpong Alam Sutera Hotel Tangerang

Frequently asked questions

Can I cancel my reservation for free at Mercure Serpong Alam Sutera and receive a full refund?
Yes, Mercure Serpong Alam Sutera offers free cancellation on select room rates, because flexibility matters! Please refer to Mercure Serpong Alam Sutera cancellation policy on our site for more details about any exclusions or requirements.
Does this property have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is Mercure Serpong Alam Sutera pet-friendly?
No, pets are not allowed at this property.
How much is parking at this hotel?
Self parking is free at this property.
What time is check-in at this property?
Check-in is from 2 PM–4 PM. Late check-in is available during limited hours.
What time is check-out at this property?
Check-out is at noon. Late check-out is available for a fee (subject to availability).
Does this property provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of IDR 363000 per vehicle, one-way, applies.
Where is Mercure Serpong Alam Sutera located?
This family-friendly Tangerang hotel is located in the entertainment district, within 3 mi (5 km) of Living World and Summarecon Mall Serpong. Ocean Park and Scientia Square Park are also within 6 mi (10 km).

Guest reviews

4.3
Excellent
5 - Excellent
103
4 - Good
90
3 - Okay
18
2 - Mediocre
3
1 - Poor
2
4.3
Cleanliness
4.4
Service and Staff
4.4
Amenities
4.3
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Mar 2020

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Feb 2020

4/5 Good

  • Liked: Staff & service

Stayed 2 nights in Feb 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good business trip hotel

Mercure Serpong is in good location near airport and Living world mall. Then i can find good restuarant in mall. First day i check in, my towel has old smell but after service staff changed new one, it is okay.

Stayed 4 nights in Jan 2020

5/5 Excellent

    This traveler didn’t leave comments with their review
    Stayed 1 night in Jan 2020