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Overview of The Westin Cozumel

Photo gallery

Featured Image
On the beach, scuba diving, snorkeling
On the beach, scuba diving, snorkeling
Outdoor pool, sun loungers
Outdoor pool, sun loungers

The Westin Cozumel

4.5 out of 5

4.3/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet Friendly
  • Air Conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays

Explore the area

    Popular LocationPlaya San Juan1 min walk
    Popular LocationPlaya San Juan2 min walk
    Popular LocationCozumel Country Club and Golf Course11 min drive
    AirportCozumel, Quintana Roo (CZM-Cozumel Intl.)14 min drive

Choose dates to view prices

  • Suite, 1 Bedroom, Non Smoking, Ocean View

    Room amenities

    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More details
  • Classic Room, 1 King Bed, Non Smoking, Balcony

    4.4/5 guest room rating

    Room amenities

    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More details
  • Presidential Suite, 1 Bedroom, Non Smoking

    Room amenities

    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More details
  • Junior Suite, 1 Bedroom, Non Smoking, Ocean View

    Room amenities

    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More details
  • Junior Suite, 1 King Bed, Non Smoking, Ocean View

    Room amenities

    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More details
  • Junior Suite, 2 Queen Beds, Non Smoking, Ocean View

    Room amenities

    • Ocean view
    • Sleeps 4
    • 2 Queen Beds
    More details
  • Classic Room, 2 Queen Beds, Non Smoking, Balcony

    4.4/5 guest room rating

    Room amenities

    • Ocean view
    • Sleeps 4
    • 2 Queen Beds
    More details
  • Studio Suite, 1 King Bed, Non Smoking, Oceanfront

    Room amenities

    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More details
  • Classic Room, 1 King Bed, Non Smoking, Ocean View

    5/5 guest room rating

    Room amenities

    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More details
  • Studio Suite, 1 King Bed, Non Smoking, Oceanfront

    Room amenities

    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More details

About this area

Cozumel

Located in Cozumel, The Westin Cozumel is next to a golf course and on the beach. Cozumel Country Club and Golf Course and Punta Langosta Pier are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Mr. Sancho's Beach Club and Chankanaab National Park. Traveling with kids? Consider Playa Mia Grand Beach and Water Park and Chankanaab Beach Adventure Park.
Popular Location

What's nearby

  • Playa San Juan - 1 min walk
  • Playa San Juan - 2 min walk
  • Playa San Juan - 13 min walk
  • Maya Heritage Monument - 5 min drive
  • Cozumel Country Club and Golf Course - 11 min drive

Getting around

  • Cozumel Intl. Airport (CZM) - 14 min drive

Restaurants

  • Cuzamil — 1 min walk
  • Las Gaviotas — 1 min walk
  • Buccanos — 6 min walk
  • Guido's — 6 min drive
  • Crazy King — 6 min drive
View in a map

About this property

The Westin Cozumel

4.5-star beach resort with a full-service spa
Catch some rays at the beach or spend the day relaxing at The Westin Cozumel's full-service spa. Then enjoy a meal at one of the resort's 2 restaurants. All 152 rooms offer free WiFi and free wired Internet, plus iPod docks and LED TVs. Other amenities available to guests include room service, premium bedding, and coffee makers.
The Westin Cozumel offers 152 accommodations, which are accessible via exterior corridors and feature iPod docking stations and safes. Beds feature premium bedding. LED televisions are featured in guestrooms. Bathrooms include shower/tub combinations, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.

Recreational amenities at the resort include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zazil has massage/treatment rooms and outdoor treatment areas. Services include body treatments and manicures and pedicures. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • No onsite parking available
  • Onsite parking is wheelchair accessible

Food and drink

  • Buffet breakfast available for a fee daily: USD 20 per person
  • 2 restaurants
  • 2 bars/lounges and 1 poolside bar
  • Room service available

Things to do

  • 24-hour fitness center
  • 18 holes of golf
  • Full-service spa
  • Outdoor pool
  • Scuba diving
  • Snorkeling

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry cleaning service
  • Free children's club
  • Free cribs/infant beds
  • Grocery/convenience store
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Elevator
  • Grocery/convenience store
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Meeting rooms
  • Conference center

Outdoors

  • Beachfront location
  • Pool sun loungers
  • Terrace

Spa

  • Body treatments
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Roll-in shower
  • Visual alarms in hallways
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cribs/infant beds
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shower/tub combination
  • Towels

Entertainment

  • 43-inch LED TV
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Access via exterior corridors
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in from 1:00 PM - anytime
Early check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Dogs and cats only
2 per room (up to 33 lbs)
Pets cannot be left unattended
Food and water bowls are available
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 12.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 20 per person (approximately)
  • Pet fee: USD 75 per accommodation, per stay
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)

Property is also known as

Westin Cozumel Resort
Westin Cozumel
The Westin Cozumel Resort
The Westin Cozumel Cozumel
The Westin Cozumel Resort Cozumel

Frequently asked questions

Can I cancel my reservation for free at The Westin Cozumel and receive a full refund?
Yes, The Westin Cozumel offers free cancellation on select room rates, because flexibility matters! Please refer to The Westin Cozumel cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at The Westin Cozumel?
As of Mar 3, 2021, prices found for a 1-night stay for 2 adults at The Westin Cozumel on Mar 4, 2021 start from $125, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does The Westin Cozumel have a pool?
Yes, this property has an outdoor pool.
Is The Westin Cozumel pet-friendly?
Yes, this resort allows cats and dogs (limit 2 per room) with a maximum weight of up to 33 lbs per pet. There's a fee of USD 75 per accommodation, per stay.
How much is parking at The Westin Cozumel?
This resort doesn't offer parking.
What time is check-in at The Westin Cozumel?
Check-in is from 1:00 PM - anytime.
What time is check-out at The Westin Cozumel?
Check-out is at noon. Late check-out is available for a fee (subject to availability).
Where is The Westin Cozumel located?
Located in Zona Hotelera Norte, this beachfront resort is next to a golf course and within 1 mi (2 km) of Playa San Juan and Cozumel Country Club and Golf Course. Playa San Juan and Playa San Juan are also within 15 minutes.
4.3
Excellent
Rating 5 - Excellent. 103 out of 170 reviews
5 - Excellent 61%
Rating 4 - Good. 38 out of 170 reviews
4 - Good 22%
Rating 3 - Okay. 17 out of 170 reviews
3 - Okay 10%
Rating 2 - Poor. 8 out of 170 reviews
2 - Poor 5%
Rating 1 - Terrible. 4 out of 170 reviews
1 - Terrible 2%

4.6/5

Cleanliness

4.3/5

Staff & service

4.0/5

Amenities

4.6/5

Property conditions & facilities

5/5 Excellent

Business traveler
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Every Westin has its charm, this one is no exception! Incredibly property with a private beach and every room has an ocean view. You can utilize a kayak or snorkel equipment and check out the reef. The staff is exceptional as well! Javier, Monica and the team were so kind and accommodating. I needed an early check in to start my work day and late check out to return a scooter and they made it all possible. I am so grateful! The view of the ocean from my room was so beautiful, it brings a tear to my eye just thinking about it. In addition, there is a sky lounge with a pool!!! This place is absolutely stunning! There’s a reason you choose Westin - it never disappoints! Thank you!
Stayed 1 night in Feb 2021

5/5 Excellent

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2020

4/5 Good

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was all very helpful and kind. The place was very clean.
Stayed 3 nights in Nov 2020

5/5 Excellent

Stayed 3 nights in Nov 2020

3/5 Okay

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service
Hotel is nice. Upon check in everyone was precautious about staying 6ft away and constantly reminding us to wear our masks indoor as well as sanitize our hands prior to touching the elevator or door handles- that we highly appreciate. The only complaint I have is the fact that this hotel was INFESTED with MOSQUITOS & BUGS!!!! We had to ask the housekeeper to leave the raid mosquito repellant for us to keep during our stay. We couldn't even enjoy opening our balcony door without a swarm of mosquitos entering our room. The room was nice and spacious but the fact that they roomed us in a corner was maybe the reason why we had an infestation of mosquitos and bugs. Another thing was the man made beach, it is nice just too much loose gravel that can be either pushed to the rocky side or further into the beach. Food was decent but not the best.
Stayed 2 nights in Oct 2020

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