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The Westin Cozumel

Photo gallery for The Westin Cozumel

Premium bedding, in-room safe, desk, blackout drapes
On the beach, scuba diving, snorkeling
Outdoor pool, sun loungers
Outdoor pool, sun loungers
Premium bedding, in-room safe, desk, blackout drapes

Overview of The Westin Cozumel

The Westin Cozumel

4.5 star property

8.4/10 Very Good

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet friendly
  • All inclusive
  • Air conditioning
Map
Carretera Costera Norte Km. 4.8, Cozumel, QROO

Explore the area

  • Popular LocationCozumel Museum6 min drive
  • Popular LocationCozumel Maritime Terminal6 min drive
  • Popular LocationPunta Morena6 min drive
  • AirportCozumel, Quintana Roo (CZM-Cozumel Intl.)12 min drive

Room options

About this area

Cozumel

Located on the beach, The Westin Cozumel is in Zona Hotelera Norte, a neighborhood in Cozumel. The area's natural beauty can be seen at Benito Juarez Park and Isla de Pasion, while Stingray Beach and Chankanaab Beach Adventure Park are popular area attractions. Traveling with kids? Consider Xcaret Eco Theme Park and Isla Cozumel Biosphere Reserve.

What's nearby

  • Cozumel Museum - 6 min drive
  • Cozumel Maritime Terminal - 6 min drive
  • Punta Morena - 6 min drive
  • Benito Juarez Park - 12 min drive
  • San Miguel Church - 12 min drive

Getting around

  • Cozumel Intl. Airport (CZM) - 12 min drive

Restaurants

  • Guido's - 6 min drive
  • La Candela - 6 min drive
  • Casa Cuzamil - 6 min drive
  • Del Sur Parrilla Argentina - 6 min drive
  • Cielito Lindo - 6 min drive

About this property

The Westin Cozumel

4.5-star luxury resort located in Zona Hotelera Norte
Located close to San Miguel Church and Benito Juarez Park, The Westin Cozumel provides a poolside bar, a grocery/convenience store, and a terrace. This resort is a great place to bask in the sun with a beachfront location, scuba diving, and snorkeling. Treat yourself to a body wrap, a facial, or a manicure/pedicure at Zazil, the onsite spa. Enjoy local and international cuisine, al fresco dining, and a poolside location at the two onsite restaurants. Stay connected with free in-room WiFi, and guests can find other amenities such as a playground and dry cleaning/laundry services.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with sun loungers
  • Free self parking
  • Buffet breakfast (surcharge), express check-out, and luggage storage
  • An elevator, smoke-free premises, and tour/ticket assistance
  • Guest reviews give good marks for the helpful staff
Room features
All 152 rooms boast comforts such as 24-hour room service and premium bedding, as well as perks like free WiFi and air conditioning. Guests reviews say good things about the comfortable rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and free toiletries
  • Free infant beds, coffee/tea makers, and ceiling fans

All inclusive details

All-inclusive room rates at The Westin Cozumel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee daily: USD 20 per person
  • 2 restaurants
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Cuzamil
  • Las Gaviotas
  • Snack
  • El Cielo

Things to do

  • 24-hour fitness center
  • Full-service spa
  • Outdoor pool
  • Playground
  • Sauna
  • Scuba diving
  • Snorkeling
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Free children's club
  • Free cribs/infant beds
  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • Elevator
  • Grocery/convenience store
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Beachfront location
  • Pool sun loungers
  • Terrace

Spa

  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Elevator
  • Grab bar near toilet
  • Hand-held showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Roll-in shower (select rooms)
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs available on site

More

  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cribs/infant beds
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Entertainment

  • 43-inch LED TV
  • iPod dock

Food and drink

  • Coffee/tea maker

More

  • Access via exterior corridors
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 55 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 per room (up to 33 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls and litter boxes are available

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: USD 20 per person (approximately)
  • Pet fee: USD 55 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Property is also known as

Westin Cozumel Resort
Westin Cozumel
The Westin Cozumel Resort
The Westin Cozumel Cozumel
The Westin Cozumel Resort Cozumel

Frequently asked questions

Does The Westin Cozumel have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at The Westin Cozumel?

As of Feb 8, 2023, prices found for a 1-night stay for 2 adults at The Westin Cozumel on Mar 5, 2023 start from $239.2, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Westin Cozumel pet-friendly?

Yes, this resort allows cats and dogs (limit 2 per room) with a maximum weight of up to 33 lbs per pet. There's a fee of USD 55 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at The Westin Cozumel?

Self parking is free at this property.

What time is check-in at The Westin Cozumel?

Check-in is from 3:00 PM - anytime.

What time is check-out at The Westin Cozumel?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at The Westin Cozumel?

Some rate plans available at this resort are all-inclusive.

Where is The Westin Cozumel located?

This Zona Hotelera Norte resort is on the beach, 3.1 mi (4.9 km) from Benito Juarez Park, and within 6 mi (10 km) of Punta Langosta Pier and San Miguel Church. Isla de Pasion and Stingray Beach are also within 6 mi (10 km).

Reviews

8.4

Very Good

Rating 10 - Excellent. 197 out of 352 reviews" "
" "10 - Excellent 56%
Rating 8 - Good. 81 out of 352 reviews" "
" "8 - Good 23%
Rating 6 - Okay. 35 out of 352 reviews" "
" "6 - Okay 10%
Rating 4 - Poor. 20 out of 352 reviews" "
" "4 - Poor 6%
Rating 2 - Terrible. 19 out of 352 reviews" "
" "2 - Terrible 5%

9.0/10

Cleanliness

8.3/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Naomi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Westin Cozumel. This resort/hotel is on the smaller side compared to the large Mexico resorts where you have to walk 10 minutes to everything. I was looking for that type of feel and ease. The beachfront is beautiful and well maintained. It's true that you will have some of the best snorkeling in Cozumel at this hotel. We saw all the fish you would. normally see on a snorkel trip. The snorkel gear, paddle boards and kayaks are free to use. We had the unlimited option and love the restaurant by the water. The tune tartar, fish, steak, chips and salsa, margaritas, salads, breakfast bar... all delicious. We thought the food quality was better here than at Secrets hotels! Big thank you to the staff for such a lovely vacation.

10/10 Excellent

Candice, College Station

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time. Rooms were nice and bed was super comfy. All food at each restaurant was great, ate at the French twice because we loved it. The club is alot of fun, we enjoyed it. We go to Mexico 3-4 times a year so we are picky. We were not disappointed!! The staff was very good...If we go back to Cancun then we will stay there again...

8/10 Good

Carol

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel. If you don’t do all inclusive the prices for food and drink are expensive. All the food was excellent, except the infamous tortilla chips served everywhere in Mexico.

10/10 Excellent

Carmen Gabriela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, beautiful view to the ocean, beach great for snorkeling, cheerful staff.

8/10 Good

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My mom and I just returned from our trip to Cozumel and stayed at the Westin. While the property is gorgeous, there are shortcomings to it. First, there’s only 3 places to eat and they are all expensive. If you choose to do all inclusive at the time of the arrival at the check in desk, it would cost $850 for 2 people for 4 days to eat and drink. The restaurants lack in menu variety and we were shocked to find how expensive everything is. We opted out of the plan and took a cab into town and bought some food from the supermarket that was quick and easy. It saved us a lot of money. In addition, most of the staff does not speak English well and it was hard for us to understand them and then us. The beach is beautiful and the waters are gorgeous, but it’s fairly small and there aren’t a lot of beach chairs. Prepare to wake up early to grab chairs, even in December. The rooms are clean, spacious, and comfortable. We had the junior suite and it was plentiful. Overall, I wouldn’t Call this hotel true Westin quality. It’s more of Marriot quality with expensive Westin prices. Be prepared to spend a lot of money here if you don’t do the all inclusive plan and plan to be bored of the menu and food options. I think next time we will choose a true all inclusive hotel. While the staff was nice and tried their best to help us with stuff, I don’t think we will be back.

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a fairly large hotel but never seemed busy or loud. Very quiet and comfortable. Staff was very accommodating and friendly. Beautiful beach and great snorkeling.

8/10 Good

Jesus

Liked: Cleanliness, amenities, property conditions & facilities
Nice place, great views, great location. Service an be a bit slow...
Stayed 3 nights in Dec 2022

4/10 Poor

Ximena

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Huge line for check in No elevator functioning Jacuzzi was disfuncional
Stayed 3 nights in Nov 2022

10/10 Excellent

Karina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El Westin Cozumel está preparado para q disfrutes de la playa, la piscina y el relax. Es un hotel para descansar y aprovechar el aire libre. Las habitaciones son cómodas, amplias y limpias. El personal es extremadamente amable. Enfrente hay un restaurant de Lobster q no puedes perderte. En la puerta tienes taxis para salir de paseo. Volveremos. Gracias!
Stayed 4 nights in Nov 2022

10/10 Excellent

Antonia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole experience was superb. The staff were as sweet as they could be. The restaurants were scrumptious and the whole resort was a perfect place to come for a getaway.
Stayed 3 nights in Nov 2022