Jalapa Department Vacations & Trips from $470

This property is the most beautiful place I’ve ever seen in my life. Breathtaking gardens, delicious food and drinks (amazing wine offerings) and everyone was so friendly. Everything about this property is fabulous!

Ok I'm going to be honest cause this what reviews should be. So let's start with very beautiful place, love the pools, food had good taste but to be honest not really many options to pick from. 2 choices is what we got. But the reason it didn't get a better rating was cause we left are room with the DO NOT DISTURB sign on the door and walked into a my room and let's just say sign was a suggestion. I asked reception if that's normal, which i was informed that they would of called me but guess who didn't get a call? This guy! My daughter's room got walked into with some in the restroom. And it wasn't late in the morning either so really no excuse. Just sad that i placed the placard on the door cause i had stuff laying around and had to go through my stuff to double check not very relaxed vacation when i have to leave my room worried about it. I asked staff they said i could speak to head of housekeeping but guess who wasn't there art check out? So let's work on that and we will me a super place to stay. Sorry for the rant.

I absolutely loved the hotel and property. The area of San Marcos wasn’t for me personally but I enjoyed the amenities of the hotel and the staff were always amazing and so sweet. The views are also … breathtaking

staff was soo friendly. Rooms cleans and service was amazing. close to everything and view of volcano is amazing

Very nice and accommodating staff. The room and facilities were great and beautiful.