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"The check-in was terrible because I was taken to the hospital with a UTI the morning we were to travel and check in later that day. There was no check-in. My wife called the motel to let them know and asked for a refund. The clerk said we would have to contact Expedia for that. We could not get wi-fi service in the hospital with our cell phone to email. I would like to request a refund or a voucher for future travel. Hope this gets to someone who cares."

"Hotel amenities were very nice and a great location. The room was clean and cozy. I had no concerns about safety. Janet was very kind and attentive. The pool looked clean and inviting; however, TN is too cold for this FL gal. Thank you for the hospitality!! "

"Staff was super friendly"

"The property was a bit ran down. Our room was leaning toward not so clean. There was a cup under the bathroom sink full with dirty looking water, catching a leak under it. The bathroom walls had stains, a lot near the light switch which was gross. They just need to find a better clesner."

"Clean room. Very good breakfast "

"Good and safe Place to spend the night in. In general, Room is clean; I would say 85% acceptable. But, Housekeeping MUST move the furniture around, in order to properly CLEAN the Room behind the furniture (bed, fridge, coach, desk, etc.), due it was very dirt underneath and behind it. I would stay here again, but I indeed recomend to properly clean the Room in places that are not immediately visible to the Guest, but for sure they'll be checked by Guests. "

"I really enjoyed my visit here. It was very quiet, clean and the view from the lodge was so lovely! The food at the lodge was good and reasonably priced. There were several good hikes that were accessible from the lodge. "

"The whole experience was delightful! Highly recommended this hotel. The best in Crossville by far !"

"Great spot to stay! Cute, clean rooms with a nice bathtub. Horses are welcome here! "