Jan Matejko House Tours

Breakfast menu good. AC in room good

Great, spacious apartment very close to town square attractions and the train station. Average communication with the management team. Our laundry machine and bathroom plug did not work from the beginning (it was important for us to get laundry done after two weeks of traveling before the next part of the trip). I reported it right away when we checked in on Friday and understandably was willing to wait until Monday for the problem to be fixed due to the weekend, however, the management team wrongly stated that we did not leave the key as requested on Monday. The next day the management team told us that they were unable to get into the apartment again (through messaging app), however, my husband was talking to the repair man right in our apartment before we even received this message. Unfortunately, during our seven days stay this issue was not resolved and not until day five I was offered a code to the laundromat a few blocks away (I wished that was offered right away). Also, although the bathroom looked beautiful, it was poorly functional due to not having a shower and just a bathtub (it was my mistake for thinking that this would not be a problem when I booked this property). With six of us there and one bathroom with a bathtub, the water was spraying all over the bathroom and causing slippery conditions. For this reason alone, I would not book this apartment again although I loved everything else about it.

This was the best hotel we have ever stayed in for many reasons, excellent location, beautiful hotel, great breakfast, clean & comfy suite, but most of all the staff, second to none! The staff could not have been more friendly and helpful. We had a day tour booked which was cancelled at short notice, guest manager Krzysztof arranged tickets for us and saved the day. They also surprised us with a bottle of champagne on my birthday ☺ Another shout out to Konrad at the front desk for arranging taxi's, giving us tips and advice. I have never been so sad to leave a hotel