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Mercure Krakow Stare Miasto (Old Town)

Photo gallery for Mercure Krakow Stare Miasto (Old Town)

Exterior
Classic Twin Room, 2 Twin Beds | View from room
Classic Double Room, 1 Double Bed | Minibar, in-room safe, desk, blackout drapes
Classic Double Room, 1 Double Bed | Minibar, in-room safe, desk, blackout drapes
Minibar, in-room safe, desk, blackout drapes

Overview of Mercure Krakow Stare Miasto (Old Town)

UNESCO Sustainable Travel Pledge

Mercure Krakow Stare Miasto (Old Town)

4.0 star property

9.6/10 Exceptional

Popular amenities

  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
Map
Pawia 18 B, Kraków, 31154

Explore the area

  • Popular LocationSt. Mary's Basilica11 min walk
  • Popular LocationMain Market Square13 min walk
  • Popular LocationHoly Trinity Church13 min walk
  • AirportKraków (KRK-John Paul II - Balice)34 min drive

Room options

About this area

Kraków

Mercure Krakow Stare Miasto (Old Town) is located in Kraków City Centre, a neighborhood in Kraków, and is near a train station. National Museum and Oskar Schindler Factory are cultural highlights, and some of the area's notable landmarks include Kraków Barbican and St. Mary's Basilica. Looking to enjoy an event or a game while in town? See what's going on at Kraków Shooting Range, or consider a night out at Cellar Under the Rams.

What's nearby

  • Kraków Barbican - 5 min walk
  • Florian's Gate - 6 min walk
  • St. Mary's Basilica - 11 min walk
  • Main Market Square - 13 min walk
  • Holy Trinity Church - 13 min walk

Getting around

  • Kraków Główny Station - 9 min walk
  • John Paul II - Balice Airport (KRK) - 32 min drive

Restaurants

  • Jarema - 3 min walk
  • Miąższ - 4 min walk
  • Glonojad - 4 min walk
  • Chimney Cake Bakery - 5 min walk
  • Pies Pianista - 5 min walk

About this property

Mercure Krakow Stare Miasto (Old Town)

4-star eco-friendly hotel located in Kraków City Centre
Located close to Kraków Barbican and St. Mary's Basilica, Mercure Krakow Stare Miasto (Old Town) provides a roundtrip airport shuttle, dry cleaning/laundry services, and a bar. In addition to a gym and a 24-hour business center, guests can connect to free in-room WiFi.
You'll also find perks like:
  • Buffet breakfast (surcharge), self parking (surcharge), and an electric car charging station
  • A 24-hour front desk, a front desk safe, and meeting rooms
  • A reception hall, smoke-free premises, and multilingual staff
  • Guest reviews say great things about the helpful staff and location
Room features
All 198 rooms boast comforts such as 24-hour room service and air conditioning, in addition to thoughtful touches like free WiFi and safes. Guest reviews speak positively of the comfortable, spacious rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with tubs or showers and free toiletries
  • Coffee/tea makers, daily housekeeping, and desks

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Languages

English, French, German, Polish, Russian, Spanish, Ukrainian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (PLN 120 per day)
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 6:30 AM–11 AM on weekends: PLN 79 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness center
  • Winery release events

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • 24-hour business center
  • Computer station
  • Conference center (3229 square feet of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair-accessible parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • 42-inch LCD TV

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 5:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of PLN 60 per pet, per day
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: PLN 79 per person (approximately)
  • Airport shuttle fee: PLN 100 per vehicle (one-way, maximum occupancy 6)
  • Self parking fee: PLN 120 per day
  • Pet fee: PLN 60 per pet, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Parking height restrictions apply

Property is also known as

Mercure Krakow Stare Miasto Old Town Hotel
Mercure Krakow Stare Miasto Old Town
Mercure Krakow Stare Miasto
Mercure Krakow Stare Miasto (opening September 2016)
Mercure Krakow Stare Miasto (Old Town) Hotel
Mercure Krakow Stare Miasto (Old Town) Kraków
Mercure Krakow Stare Miasto (Old Town) Hotel Kraków

Frequently asked questions

Is Mercure Krakow Stare Miasto (Old Town) pet-friendly?

Yes, pets are allowed at this property. There's a fee of PLN 60 per pet, per day.

How much does it cost to stay at Mercure Krakow Stare Miasto (Old Town)?

As of Feb 3, 2023, prices found for a 1-night stay for 2 adults at Mercure Krakow Stare Miasto (Old Town) on Feb 18, 2023 start from $80.61, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Mercure Krakow Stare Miasto (Old Town)?

Self parking is available for PLN 120 per day.

What time is check-in at Mercure Krakow Stare Miasto (Old Town)?

Check-in is from 3:00 PM - 5:00 AM. Late check-in is available during limited hours.

What time is check-out at Mercure Krakow Stare Miasto (Old Town)?

Check-out is at noon.

Does Mercure Krakow Stare Miasto (Old Town) provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of PLN 100 per vehicle applies.

Where is Mercure Krakow Stare Miasto (Old Town) located?

Located in Kraków City Centre, this eco-friendly hotel is within a 15-minute walk of Kraków Barbican, St. Mary's Basilica, and Cloth Hall. Main Market Square and Wawel Castle are also within 1 mi (2 km). Kraków Główny Station is 9 minutes by foot.

Can I cancel my reservation for free at Mercure Krakow Stare Miasto (Old Town) and receive a full refund?

Yes, Mercure Krakow Stare Miasto (Old Town) offers free cancellation on select room rates, because flexibility matters! Please refer to Mercure Krakow Stare Miasto (Old Town) cancellation policy on our site for more details about any exclusions or requirements.

Reviews

9.6

Exceptional

Rating 10 - Excellent. 565 out of 696 reviews" "
" "10 - Excellent 81%
Rating 8 - Good. 118 out of 696 reviews" "
" "8 - Good 17%
Rating 6 - Okay. 12 out of 696 reviews" "
" "6 - Okay 2%
Rating 4 - Poor. 0 out of 696 reviews" "
" "4 - Poor 0%
Rating 2 - Terrible. 1 out of 696 reviews" "
" "2 - Terrible 0%

9.6/10

Cleanliness

9.6/10

Staff & service

9.1/10

Amenities

9.7/10

Property conditions & facilities

9.3/10

Eco-friendliness

Reviews

10/10 Excellent

ANNA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is the best
Stayed 5 nights in Jan 2023

10/10 Excellent

Nigel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although we arrived too early for our rooms to be ready, we were checked efficiently and were allowed to store our luggage. From this moment onwards, all hotel staff were courteous, helpful and professional. Our rooms were excellent - clean, of a decent size and, without being too British(!) - there were tea/coffee making facilities! The hotel reception area is very stylish and welcoming. Some of us had breakfast at the hotel one morning. Although relatively expensive, there was a wide range of items available. The hotel is in an excellent location - facing the Galeria Krakowska shopping centre and the main railway station. It took us no more than 15 minutes to walk the very pleasant route to the main square. A delightful hotel with delightful staff. Dziękuję Ci!

10/10 Excellent

Sze Tien Linda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay in! Perfectly located opposite the train station and shopping mall. The room is very comfortable, is new and modern. The service staff are friendly and helpful. Superb stay! Highly recommended!
Stayed 2 nights in Nov 2022

10/10 Excellent

MAURICE

Liked: Staff & service, property conditions & facilities, room comfort
Nice n friendly staff. Really great breakfast. Room was adequate enough for 2 with luggages but only one luggage rack.
Stayed 3 nights in Oct 2022

10/10 Excellent

Rowland

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel well placed for the trains & old town
Superb modern hotel with a charming and upmarket atmosphere. Checkin is painless and the restaurant is large and relaxing with a splendid offering. Rooms are generous and well appointed and fast Wi-Fi throughout. A modest but very useful fitness room sealed the deal. Absolutely perfectly positioned close to the railway and it’s huge shopping mall. Even better yet the old town is only a few minutes walk
Stayed 3 nights in Sep 2022

8/10 Good

Leif

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Nice location & hotel, needs breakfast improvement
Breakfast was not good. First day coffee was like tea. Second day both coffee machines were down. Missing spoons, missing salt. Very crowded, meaning not enough space for all visitors. Breakfast manager could be nice and polite. Room was great. Your showers are just genius. Bed good and workspace in room okay. Many power outlets - GOOD
Stayed 3 nights in Sep 2022

10/10 Excellent

Rehmat

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent overall. Great location, amazing breakfast, super friendly staff and comfy room
Stayed 2 nights in Aug 2022

10/10 Excellent

Konrad

Stayed 1 night in Aug 2022

10/10 Excellent

Christian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and best staff!
Hotel staff were friendly, professional and courteous. Hotel is beautiful. Bar/restaurant staff were amazing. Everyone went the extra mile to make my stay enjoyable. Definitely would recommend this hotel to anyone traveling to Krakow.
Stayed 6 nights in Jul 2022