Although we arrived too early for our rooms to be ready, we were checked efficiently and were allowed to store our luggage. From this moment onwards, all hotel staff were courteous, helpful and professional. Our rooms were excellent - clean, of a decent size and, without being too British(!) - there were tea/coffee making facilities! The hotel reception area is very stylish and welcoming. Some of us had breakfast at the hotel one morning. Although relatively expensive, there was a wide range of items available. The hotel is in an excellent location - facing the Galeria Krakowska shopping centre and the main railway station. It took us no more than 15 minutes to walk the very pleasant route to the main square. A delightful hotel with delightful staff. Dziękuję Ci!