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Mercure Krakow Stare Miasto (Old Town)

4.0 star property
Upscale eco-certified hotel, a quick walk to Kraków Barbican

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your current months are August, 2024 and September, 2024.
August 2024
September 2024

Photo gallery for Mercure Krakow Stare Miasto (Old Town)

Exterior
Classic Twin Room, 2 Twin Beds | Minibar, in-room safe, desk, blackout drapes
Restaurant
Bar (on property)
Eco-friendly toiletries, hair dryer, towels

Reviews

9.6

Exceptional

Popular amenities

  • Breakfast available
  • Restaurant
  • Gym
    GymGym
  • Bar
    BarBar
  • Parking available
    Parking availableParking available
  • 24/7 front desk
    24/7 front desk24/7 front desk

Check-in time

3:00 PM

Check-out time

12:00 PM

Explore the area

Map
Pawia 18 B, Kraków, 31154
  • Popular LocationRoyal Road1 min walk
  • Popular LocationGaleria Krakówska1 min walk
  • Popular LocationMain Market Square11 min walk
  • AirportKraków (KRK-John Paul II - Balice)26 min drive
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About the neighborhood

Kraków

Near a train station, Mercure Krakow Stare Miasto (Old Town) is in Kraków City Centre, a walkable area in Kraków with good shopping. Kraków Barbican and Cloth Hall are cultural highlights, and some of the area's notable landmarks include Main Market Square and St. Mary's Basilica. Dragon's Den and National Museum are two other places to visit that come recommended. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails.
Visit our Kraków travel guideOpens in a new window

What's nearby

  • Royal Road - 1 min walk
  • Galeria Krakówska - 1 min walk
  • Main Market Square - 11 min walk
  • St. Mary's Basilica - 11 min walk
  • Wawel Castle - 8 min drive

Getting around

  • Kraków Główny Station - 9 min walk
  • Kurdwanów P+R Station - 10 min drive
  • John Paul II - Balice Airport (KRK) - 27 min drive

Restaurants

  • ‪Costa Coffee - ‬2 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Burger King Galeria Krakowska - ‬1 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Pizza Hut - ‬2 min walk

About this property

Mercure Krakow Stare Miasto (Old Town)

Upscale eco-certified hotel near Kraków Barbican
Located close to St. Mary's Basilica and Main Market Square, Mercure Krakow Stare Miasto (Old Town) provides dry cleaning/laundry services, a bar, and a gym. In addition to a 24-hour business center and a restaurant, guests can connect to free in-room WiFi.
You'll also find perks like:
  • Buffet breakfast (surcharge), bike rentals, and self parking (surcharge)
  • A roundtrip airport shuttle (surcharge), an electric car charging station, and meeting rooms
  • Luggage storage, concierge services, and tour/ticket assistance
  • Guest reviews say great things the breakfast, helpful staff, and location
Room features
All 198 rooms boast comforts such as 24-hour room service and air conditioning, in addition to thoughtful touches like free WiFi and safes. Guest reviews speak positively of the clean rooms at the property.
More conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and tubs or showers
  • Electric kettles, daily housekeeping, and desks

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Polish, Russian, Spanish, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Self parking on site (PLN 120 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; PLN 95 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals
  • Gym
  • Winery release events

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station
  • Conference center (3,229 square feet of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

More

  • 1 building
  • 7 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2016
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of PLN 60 per pet, per day
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately PLN 95 per person
  • Airport shuttle fee: PLN 100 per vehicle (one-way, maximum occupancy 6)
  • Self parking fee: PLN 120 per day
  • Pet fee: PLN 60 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Parking height restrictions apply

Property is also known as

Mercure Krakow Stare Miasto Old Town Hotel
Mercure Krakow Stare Miasto Old Town
Mercure Krakow Stare Miasto
Mercure Krakow Stare Miasto (opening September 2016)
Mercure Krakow Stare Miasto (Old Town) Hotel
Mercure Krakow Stare Miasto (Old Town) Kraków
Mercure Krakow Stare Miasto (Old Town) Hotel Kraków

Frequently asked questions

Is Mercure Krakow Stare Miasto (Old Town) pet-friendly?

Yes, pets are allowed at this property. There's a fee of PLN 60 per pet, per day. Service animals are exempt from fees.

How much does it cost to stay at Mercure Krakow Stare Miasto (Old Town)?

As of Jul 27, 2024, prices found for a 1-night stay for 2 adults at Mercure Krakow Stare Miasto (Old Town) on Aug 18, 2024 start from $106.55, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Mercure Krakow Stare Miasto (Old Town)?

Self parking is available for PLN 120 per day.

What time is check-in at Mercure Krakow Stare Miasto (Old Town)?

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM. Late check-in is available during limited hours.

What time is check-out at Mercure Krakow Stare Miasto (Old Town)?

Check-out is at noon.

Does Mercure Krakow Stare Miasto (Old Town) provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of PLN 100 per vehicle applies.

Where is Mercure Krakow Stare Miasto (Old Town) located?

Located in Kraków City Centre, this eco-certified hotel is within a 15-minute walk of Kraków Barbican, Main Market Square, and St. Mary's Basilica. Cloth Hall and Wawel Castle are also within 1 mi (2 km). Kraków Główny Station is 9 minutes by foot.

Mercure Krakow Stare Miasto (Old Town) Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 714 out of 874 reviews" "
Rating 8 - Good. 137 out of 874 reviews" "
Rating 6 - Okay. 19 out of 874 reviews" "
Rating 4 - Poor. 1 out of 874 reviews" "
Rating 2 - Terrible. 3 out of 874 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Laura, Telford

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Very good location. Easy access for transport to energylandia Only bad thing... Day 1 1 minute in I fell badly on the pavement directly outside the hotel and tore the ligaments in my ankle.. Therefore I could barely walk all holiday
Stayed 4 nights in Jul 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, modern and well run hotel.
Stayed 2 nights in Jul 2024

6/10 Okay

Dmytro

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
I have booked this hotel for my parents and did not expect hotel will try to charge additional fees for "possible room bar usage". A little bit disappointed how it was handled...
Stayed 1 night in Jun 2024

10/10 Excellent

Dolores, Phoenix

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had exceptional service checking in and at the bar. The room was comfortable and the scent in the entire facility was lovely!
Stayed 2 nights in Jun 2024

10/10 Excellent

Daniel

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we stepped into the lobby the smell amazing!! The staff were incredible, so helpful and friendly. The rooms were immaculate. The location was perfect and everything walkable. A perfect shopping centre directly over the road. I would without a doubt stay here again 😊
Stayed 3 nights in Jun 2024

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff are incredibly friendly, helpful, and eager to make everyone’s trip incredible!
Stayed 2 nights in Jun 2024

10/10 Excellent

Jacqueline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend to other travellers
Stayed 3 nights in Jun 2024

10/10 Excellent

Waldemar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great costumer seevice! Clean and big room!
Stayed 2 nights in Jun 2024

10/10 Excellent

Marcus Peter

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely excellent hotel. Ideally situated, clean, friendly & lovely rooms. Highly recommend.
Stayed 2 nights in Jun 2024

10/10 Excellent

Christopher david

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel very modern, clean and in a great location. Directly opposite the mall and 10 min walk to the main square. Would highly recommend.
Stayed 3 nights in May 2024

10/10 Excellent

Janne, HELSINGBORG

Stayed 1 night in May 2024

10/10 Excellent

Charles, Tallinn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jacek

Liked: Amenities
Excellent!
Stayed 1 night in May 2024

10/10 Excellent

Rafal

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Alfonso

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, amazing staff.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sarah Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 3 nights in Apr 2024

10/10 Excellent

Jane Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel with really helpful staff. Very clean, good breakfast and able to take a packed breakfast with us on an early trip to Aushwitz. Would highly recommend.
Stayed 3 nights in Apr 2024

10/10 Excellent

Bogdan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Nigel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were outstanding. I was in Krakow to celebrate my 60th birthday. I was presented with a bagful of goodies to help me celebrate. Rooms were very clean. The reception area is beautifully presented.
Stayed 4 nights in Apr 2024

10/10 Excellent

Annalisa

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay at this wonderful hotel. Staff amazing in every way, always helpful and went the extra mile with a walking map to town, bottled water and Easter treats in our room, even a traditional pretzel on check-out. Restaurant very good with attentive professional staff. Good location near the sights but not too noisy, tour meeting point and tram/trains just over the road. Wouldn't hesitate to book again.
Stayed 4 nights in Apr 2024

8/10 Good

Wayne Alan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the hotel location really close by to bars restaurants shops. the hotel is within easy reach to transport the tram train and bus services are easily accessible just outside the hotel friendly professional helpful staff The only reason I give the hotel staff a 4 and not a 5 was down to guest care I did not like a sweet the deserts are very sweet too sickly I was not after a refund I picked it granted but I was honest and feed me thoughts back to the waitress she did say she will speak to her colleague probably the bar / restaurant manager but he or she did not even come over to address me I got ignored and still they charged ( granted like I say I was not expecting not to pay ) but it of just been nice to of had the waitress colleague to of recognized me to share me feelings with the desert other than that it’s been a pleasant stay and would recommend
Stayed 4 nights in Apr 2024

10/10 Excellent

Lewis Francis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located across from the train station, which is also attached to a huge shopping mall. One can literally walk out of the hotel and be on a tram/bus to most locations within the city. The hotel is also a 5-10 minute walk from the old town. Regarding the service at the hotel, it is lovely. The rooms are tidy and have plenty of amenities in them. The restaurant/cafe is good and reasonably priced and the staff that work there are very friendly and helpful. Thank you for your hospitality.
Stayed 4 nights in Apr 2024

10/10 Excellent

Jordan

Stayed 1 night in Mar 2024

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located.
Stayed 2 nights in Mar 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2024