"1. Check in system has chance for improvement, waited in queue for 30 minutes, and our “check in” took for 20 minutes (although we reserved for 4 days but in two type of the rooms)
2. 2nd reservation, the refrigerator still left with melted ice cream, the refrigerator makes feel its malfunction and need ourselves to clean for spaces for our drinks
3. 2nd reservation has lounge access but not for kids by default, although we have mentioned we don’t need that, but still charged us which need precautious check (additional with 40k jpy)
4. 2nd reservation at first charged us with two additional beds, which we have only with one additional bed (and seemed 6 year old no need for charging the breakfast with 2000 jpy?)"
