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"To be in the position where your children become unwell overseas is extremely stressful, we were fortunate however to experience a service at Shangri-la Colombo that went above and beyond my expectations of any accomodation. A particular mention to the chefs- particularly the head chef who prepared special meals to accomodate my 2 year old sons recovery, the restaurant staff, the hotel staff who daily asked of my childrens wellbeing & empathising being parents themselves. The volume of housekeeping we required was WELL above our quota but not once was there a single comment. A particular mention of the restaurant manager (Maki); who on one occasion upon seeing my level of distress experiencing this kind of event while being away from home responded- "while you are away from home, separated from your own family- you become a part of ours here", numerous occasions during our stay you offered if we required "absolutely any assistance" possible to simply contact you, this individual is an absolute asset to Shangri-la chain, i can't emphasize that enough, he was incredibly helpful. I realise there is a certain level of expectation when staying at higher end accomodation, this experience excelled above and beyond. I would without hesitation recommend any family stay here, it's especially when the unexpected occurs travelling this kind of support exceeds any monetary considerations. Thank you Shangri-la Colombo!!! ❤️🇱🇰"

"Bar service great, clean rooms, best chicken fried rice l have had, would highly recommend."

"Housekeeping staff should get a better training room was clean towels missing almost everyday. Front office good Staff very friendly variety & taste of food excellent. Gym & sauna good. Concierge good. Pool area need a cosmetic treatment"

"Nice, humble garden style accommodation. Quiet and relaxing. All the staff are helpful. Though most of them speak minimal english, they did their best to assist us in everything we needed. Airport drop-off available for a very reasonable fee."

"nice room "

"We had an excellent stay. The staff were exceptionally friendly, attentive, and always willing to help – we felt welcome from the moment we arrived. The dinner at the restaurant was outstanding, both in quality and service. Breakfast was generous, with a choice between a traditional Sri Lankan breakfast, an American breakfast, or a continental one – all fresh and delicious. We would highly recommend this hotel and would be happy to stay here again."

"The hotel in located very conveniently located.Dining was excellent with a verity choices."

"Nice hotel"

"Great stay and staff were very nice. "