Kaltenhouse Vacations from $1,540

Helpful staff and clan rooms with kitchenette. Laundry was very much appreciated.

Excellent staff, nice rooms, quiet and great wellness area.

I like that I was close to public transport (Tram at Lycée Kléber) to get to and from the Christmas Markets (of which there were 5!). I always enjoy the free breakfast and the amenities (hygiene products and the carafe for water). It was a bonus to have dinner there too, but one of the dinner menu dishes was not to my liking. The kind waitress didn’t charge me for it since I took one bite!

This is a lovely hotel that is clean and close to the sites of the city. You are within walking distance to the Petite France district which houses the cathedral, Christmas markets, shopping and many restaurants. We stayed in an apartment which was lovely, it was well appointed, clean and comfortable. The breakfast is a wonderful perk with generous offerings. We were, however; disappointed with the service we received. Upon arrival, we were made to wait some time and not given appropriate information for our stay including; check-out times, cleaning, the location of our apartment and assistance with our baggage even though we requested it. We were also given the keys to the wrong room and entered a room that was occupied. Our keys never worked throughout our entire stay and we had to get new ones every time we came and left which was quite inconvenient. We were told that we could not lock our room from the inside as this is why the keys were not working, which made us quite uncomfortable, We also requested cleaning and left our door sign out from 11am-11pm and our room was never cleaned. We really enjoyed the room and location of the hotel, but the service left something to be desired.

The room was nice but dated with stained carpet. I could hear the person Nextdoor through the wall go to the bathroom. The safe did not work. There is only one working elevator. I was not impressed for the cost of the rooms.