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"The hotel's concierge service was good and the facilities were old but clean. It was a hotel with history. However, it was disappointing that the reception staff at the public bath on the 2nd floor seemed a bit tired. The location was good and I plan to visit again next time I go to Kobe."

"Service was great. Room was actually bigger than expected and had enough room for large suitcase and very convenient location."

"The staff were very welcoming and gracious & listened to our every request as best as possible. They were very responsive when it came to contacting them for transportation as well. Some staff can speak English very well too."

"Like this hotel, very convenient and price is reasonable."

"Great"

"The staff were very friendly, the room was spotless and the bed very comfortable. The bathroom was fine - a great shower - if a little bit dated. The location was absolutely perfect...steps from the shinkansen station and an easy walk to downtown. "

"The rooms were a little tired but the rest of the hotel was magnificent. The location is perfect, try and get a room facing the Ferris wheel as night time is very pretty. The foyer is beautiful and always smells so fresh! The convenience store onsite had everything we needed including beautiful sandwiches for the kids and the breakfast oh my goodness! Next level!!!! They had everything you could imagine!!!! "

"Was as advertised. "

"Breakfast is great! Staff are very polite and friendly. "