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Outstanding customer service reps at the front desk, especially Linda! The morning breakfast associate was very lovely and helpful! They forgot to clean our room and we ran out of items but they were very apologetic and helpful when we called down.
Although Woodstock was farther than we wanted to be from Stratford, the delightful accommodations, excellent and abundant breakfasts, clean, lovely rooms, more than made up for it. This is a house in a quiet residential neighborhood. It was lovely to sit on the deck enjoying the flowers, trees and ...
The staff were amazing! The front receptionist Nancy was super friendly and very accomadating! She went out of her way to allow a later checkout while I waited for my husband's business meeting to finish. If we are ever in the Kitchener area again, we will be staying here! :)
Always treated like a special guest in these sumptuous surroundings. Marc goes out of his way to ensure you are comfortable and wont for nothing. From the lovely bath salts to the multi coursed breakfasts, I wouldn't change a thing, not one blessed thing.
Room was very clean and comfortable. The hotel staff were polite and knowledgeable about the local area! The hotel is also right downtown and has a lovely pub attached to it. Would definitely stay again!
The only thing I was disappointed in was there was no breakfast included and you have to pay for parking.
When we checked out, the credit card we gave for incidentals was charged for the room at the hotel rate, meaning that we were charged twice for the room. We caught it when the other couple we were traveling with was paying us for their room and the bill was more than I expected. The hotel reversed ...