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Crowne Plaza Kitchener-Waterloo, an IHG Hotel

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Primary image
Indoor pool
Indoor pool
Premium Room, 2 Queen Beds | Premium bedding, desk, blackout drapes, iron/ironing board
Premium bedding, desk, blackout drapes, iron/ironing board

Overview of Crowne Plaza Kitchener-Waterloo, an IHG Hotel

Crowne Plaza Kitchener-Waterloo, an IHG Hotel

3.5 star property

4.0/5 Very Good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Business services
  • Parking available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays
  • Personal protective equipment
Map
105 King St E, Kitchener, ON, N2G2K8

Explore the area

  • Popular LocationTheMuseum3 min walk
  • Popular LocationKitchener City Hall6 min walk
  • Popular LocationKitchener-Waterloo Art Gallery9 min walk
  • AirportKitchener, ON (YKF-Region of Waterloo Intl.)18 min drive

Choose dates to view prices

About this area

Kitchener

Located in Kitchener, Crowne Plaza Kitchener-Waterloo, an IHG Hotel is in the city center and near the airport. Kitchener-Waterloo Art Gallery and Centre In The Square are cultural highlights, and travelers looking to shop may want to visit Conestoga Mall and St. Jacobs Outlets. Check out an event or a game at Kitchener Memorial Auditorium Complex, and consider making time for Bingemans, a top attraction not to be missed. Take in the nearby slopes with cross-country skiing and downhill skiing, or check out other outdoor activities such as sledding and snowmobiling.
Visit our Kitchener travel guideOpens in a new window
Map

What's nearby

  • TheMuseum - 3 min walk
  • Conrad Centre for the Performing Arts - 3 min walk
  • Historic St. Paul's Lutheran Church - 4 min walk
  • Kitchener City Hall - 6 min walk
  • Kitchener-Waterloo Art Gallery - 9 min walk

Getting around

  • Kitchener Station - 14 min walk
  • Toronto Pearson Intl. Airport (YYZ) - 62 min drive

Restaurants

  • Stonegate Bistro - 2 min walk
  • TWH Social - 2 min walk
  • Korean BBQ Restaurant - 3 min walk
  • Holy Guacamole - 3 min walk
  • Northern Thai - 4 min walk

About this property

Crowne Plaza Kitchener-Waterloo, an IHG Hotel

3.5-star hotel near Kitchener-Waterloo Art Gallery
Along with an indoor pool, this smoke-free hotel has a restaurant and a bar/lounge. WiFi in public areas is free. Other amenities include a conference center, a business center, and conference space.
Crowne Plaza Kitchener-Waterloo, an IHG Hotel offers 201 accommodations with coffee/tea makers and designer toiletries. Beds feature premium bedding. 37-inch LED televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers with deep soaking bathtubs, rainfall showerheads, and hydromassage showerheads. Bathrooms are also outfitted with complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, French, Hindi

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Secured covered self parking on site (CAD 12.00 per night)
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking

Food and drink

  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Aqua Lounge Restaurant
  • Aqua Lounge Restaurant

Things to do

  • Indoor pool

Family friendly

  • Free cribs/infant beds
  • Indoor pool
  • Microwave
  • Refrigerator
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (15000 square feet of space)
  • Meeting rooms - 7

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • In-room accessibility (select rooms)
  • Visual fire alarm
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 37-inch LED TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

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Kitchener
Kitchener
Hotel
Hotel
Guest rating 3.5+
Guest rating 3.5+
3 star
3 star
Business friendly
Business friendly
Pool
Pool

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: CAD 60
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 15.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: CAD 250.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: CAD 12.00 per night (in/out privileges)
  • Late check-out fee: CAD 60 (subject to availability)
  • Rollaway bed fee: CAD 15.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 10:00 AM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
A car is recommended for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Crowne Plaza Kitchener-Waterloo Hotel
Crowne Plaza Kitchener-Waterloo
Delta Kitchener-Waterloo Hotel Kitchener
Crowne Plaza Kitchener Waterloo
Crowne Plaza Kitchener-Waterloo, an IHG Hotel Hotel
Crowne Plaza Kitchener-Waterloo, an IHG Hotel Kitchener
Crowne Plaza Kitchener-Waterloo, an IHG Hotel Hotel Kitchener

Frequently asked questions

Overall score and ratings

4.0

Very Good

Rating 5 - Excellent. 383 out of 1004 reviews
5 - Excellent 38%
Rating 4 - Good. 387 out of 1004 reviews
4 - Good 39%
Rating 3 - Okay. 122 out of 1004 reviews
3 - Okay 12%
Rating 2 - Poor. 59 out of 1004 reviews
2 - Poor 6%
Rating 1 - Terrible. 53 out of 1004 reviews
1 - Terrible 5%

4.3/5

Cleanliness

4.2/5

Staff & service

3.9/5

Amenities

4.0/5

Property conditions & facilities

3.8/5

Eco-friendliness
Write a review

3/5 Okay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beds were comfortable but the front lobby area and and restaurant area were very warm and humid. Disappointed that the hot tub had been cemented over and the sauna was not in use. Mini golf and bowling are are great bonus for the kids but expensive. Staff was incredibly friendly and went out of there way to be helpful. Area around the hotel was sketchy at best. We were there for the Blues Fest and it was really uncomfortable walking down King Street with the kids asked for money by several people.
Stayed 2 nights in Aug 2022

2/5 Poor

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The AC was loud and didn't work well. The hotel is old and had a weird smell. The coffee maker and refrigerator didn't work properly. Ran into multiple vagrants on the streets just outside the property.
Stayed 2 nights in Jul 2022

2/5 Poor

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
!
Stayed 1 night in Jul 2022

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, accessible location.
Stayed 4 nights in Jul 2022

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good facility
Stayed 1 night in Jul 2022