9.4/10 Exceptional! (1,176 reviews)
I was very disappointed with this resort. Instead of focusing on providing a great guest experience, it felt like everything was designed to get as much money as possible from tourists.
One of the biggest issues was transportation. We agreed on one taxi price, but a higher amount was charged to my credit card without my authorization. That is completely unacceptable and made me lose trust immediately.
Many of the staff were also very pushy, constantly trying to sell extra services or products. It became exhausting after a while because it felt like every interaction was about spending more money.
Unfortunately, I also noticed that some employees appeared to have poor hygiene, especially after working in the heat, which was unpleasant in a luxury resort.
I paid almost $5,000 for a 7-day stay, so I expected a much higher standard of service, professionalism, and honesty. Sadly, the experience did not match the price.
I’ve had much better experiences at resorts in Mexico, where I felt welcomed instead of constantly being treated like a source of extra income.
I would not return, and I cannot recommend this resort based on my experience.
Reviewed on Aug 3, 2026
