Kotapola Vacations & Trips from $1,054

Staff were friendly and we had shops and restaurants closer to the hotel

I wish I could like this place more but there were a few things which would make me reconsider booking if I had known upfront. Firstly, the driveway is a pain but can deal with it if known upfront, front desk was very accommodating taking our luggage up the hill to our van. Room 103 was a family room but directly above the reception and bar, so expect loud tuk tuks and music from the bar until about 11.30pm. Overall it was 3/5 - not bad, not amazing.

The place itself is nice, the swimming pool is unique in its surroundings. The staff members are very nice and courteous. The biggest downside is the level of maintenance of the rooms (all parts, icluding the bathroom and the toilet) which should improve.

This property is amazing and has the potential to outshine much more expensive resorts. However, the service and hospitality are a big letdown.

Had a nice stay at the hotel with my wife and daughter, staff are so friendly, room and common spaces are very clean. As for the food & beverages, it can be better, it is below average. The pool with a swim up bar is for adults only, which make it difficult to spend time with your kid while enjoying a drink. Overall, it was a good experience.