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The Ritz-Carlton, Kuala Lumpur

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Luxury
5.0 star property
8.8

Excellent

Urban oasis in Golden Triangle

Elegant marble and rich wood paneling frame the lobby's soaring windows overlooking the tropical garden courtyard. A dedicated concierge team arranges city excursions and restaurant reservations. Guests can unwind in the outdoor pool or indulge in treatments at the full-service spa.

Popular amenities

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MYR 65 for adults and MYR 32.5 for children
  • Self parking fee: MYR 12 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does The Ritz-Carlton, Kuala Lumpur have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at The Ritz-Carlton, Kuala Lumpur?

As of May 21, 2026, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, Kuala Lumpur on Jun 5, 2026 start from $165, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Ritz-Carlton, Kuala Lumpur pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for MYR 12 per night. Limited spots are available.

What time is check-in at The Ritz-Carlton, Kuala Lumpur?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at The Ritz-Carlton, Kuala Lumpur?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is The Ritz-Carlton, Kuala Lumpur located?

Located in Bukit Bintang, this luxury hotel is within a 10-minute walk of Fahrenheit 88 Shopping Mall, Pavilion Kuala Lumpur, and Berjaya Times Square. KLCC Park and Petronas Twin Towers are also within 1 mi (2 km). Bukit Bintang Station is 7 minutes by foot and Conlay MRT Station is 8 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.8

Excellent

9.0

Cleanliness

8.8

Location

9.0

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 642 out of 1002 reviews
Rating 8 - Good. 212 out of 1002 reviews
Rating 6 - Okay. 77 out of 1002 reviews
Rating 4 - Poor. 36 out of 1002 reviews
Rating 2 - Terrible. 35 out of 1002 reviews

Reviews

Verified

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was delightful and great location
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Titel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxurious, friendly, exceptionally situated in town.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Minh

Liked: Cleanliness, amenities
Wonderful staff and excellent services.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Mohamed

Liked: Cleanliness, amenities, property conditions & facilities
Room was well decorated and clean , staff courteous
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Pamela

Clean rooms, great facilities, customer care staff excellent. Housekeeping great
Stayed 6 nights in Jan 2026
Verified

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Service at check in desk very good as well as the concierge service
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Su Ping

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at reception were friendly and efficient
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Really nice amenities. Wonderful stay.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Kartikumar

Liked: Cleanliness, amenities, property conditions & facilities
Great location great service great people
Stayed 4 nights in Jul 2025
Verified

8/10 Good

Gagandeep

Liked: Cleanliness, property conditions & facilities
Close to petronas towers and high end designer shopping
Stayed 1 night in Nov 2025
Verified

8/10 Good

Chan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great location which is not on the main road which is crowded and noisy
Stayed 2 nights in Jul 2025
Verified

8/10 Good

Samad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, close to Pavilion shops and great breakfast.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and friendly staffs
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Fab location and amazing staff and service
Stayed 6 nights in Apr 2025
Verified

10/10 Excellent

Tariq

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to amenities but confusing location for drivers. Excellent service, staff, and buffet breakfast! Would definitely stay again.
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

woody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We only stayed one night but it was well worth it. The hotel is conveniently located near the pavilion shopping mall which is their main shopping area and it is connected with air conditioned walkway which was nice. We didn't get to participate in breakfast or dinner or the pool but all looked great. Definitely would stay here again. Highly recommend.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Sajada

Liked: Cleanliness, amenities, property conditions & facilities
We had the best stay at The Ritz-Carlton. The level of luxury, comfort, and service was exceptional from start to finish. The staff, especially housekeeping, were outstanding — incredibly attentive, warm, and genuinely caring, making us feel like family while catering to our every need. The hotel was immaculate, with housekeeping attending twice daily to ensure the room was perfectly clean and fully stocked. We were delighted by the thoughtful complimentary birthday setup for my husband upon arrival, complete with a cake, which was a wonderful surprise. The daily delivery of a fresh mini cake to our room was a lovely luxury touch. The hotel is also in a fantastic location, with everything within walking distance, making it easy and straightforward to explore and enjoy the area. A truly memorable and refined stay.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Shujaat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and great service
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

Masato

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great!!
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

NARINDER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very uniquely placed in the busy commercial hub on the city. All the major tourist attractions in close proximity.
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A grand hotel with absolutely the best staff service ever
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

KOJI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel. The staff are also kind.
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional Staff, service, and Cleanliness.
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

Gondze

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time I come to KL I always stay at this property, nice hotel, very professional staff and also a stones throw away from the city centre.
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Rajbans

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable rooms n facility
Stayed 3 nights in Dec 2023