Kyustendil Province Vacations & Trips from $697

Very nice and clean place

I stayed at this hotel for 9 nights, and while the room itself was fairly clean, the overall experience was disappointing. Housekeeping was very inconsistent. The bed was often made poorly, coffee, tea, soap, and other supplies were frequently not replenished, used coffee cups were sometimes left dirty, and we were often given fewer towels than the number of guests in the room. The biggest issue was the air conditioning. It automatically shuts off whenever the balcony door is opened and often had to be manually reset by the front desk. On the day we arrived after a long international flight, the AC wasn't working, and we had to switch rooms after my exhausted daughter had already fallen asleep. Then, on the fifth night at 1 a.m., the AC failed again, and we were told we might have to change rooms in the middle of the night while our children were sleeping. The hotel also advertises a pool, but it was extremely small and covered the entire time we were there, making it unusable. Overall, the hotel did not meet expectations due to poor housekeeping, ongoing maintenance issues, and misleading amenities. I would not stay here again.

This hotel was clean and modern and the staff was very quick to respond to inquiries. It was close to downtown so it was an easy walk to anything we wanted to see. Would recommend and stay here again.

Great hotel very close to main attractions, with spacious rooms and an excellent staff. (Special thanks to Ivailo who made our stay especially memorable with his willingness to help and his wonderful sense of humor.) As a bonus, the hotel also contains the largest collection of contemporary Bulgarian art--there's fabulous art everywhere, the lobby, hallways, individual rooms, breakfast area, everywhere. The pool and fitness room are really nice; the pool requires a swim cap so be sure to take one.