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When we tried to check in, we were told to go sit down and then watched as people who came in later were helped before we were. We finally had to force the issue. Not good.
Room - smell, dirty, towels and sheets were old. No TV, no soap/shampoo, later I found you don’t need soap as there was No hot water :-) Listed as 4 star, I’d rate it -1
i love the hotel and the people...they deserve the best...however, internet should be better...everything else is perfect...but they need to enhance internet quality or at least offer a premium service for business travelers...food great, people great, rooms great, everything else is awesome....
Amazing location! Big hotel, including all you need. A little bit old for a fine 5 stars hotel.
I love this property. I stay there every year when I come to Bulgaria for the last 6 years. It has everything you need and more for amenities, restaurants, fitness, bars, ect.
Beds were amazing. we were woken up both nights, 1st morning. construction, 2nd morning cleaning services at 9am even though we were checking out at noon. they should have waited till we checked out to come into the room. The spa/sauna was pitiful, very sad. but the rooms VERY clean and comfortable. ...