Laane-Viru County Vacations & Trips from $871

Here’s a polished version of your review: The rooms were okay, but the bathroom had a bad odor throughout our stay. On the positive side, the breakfast was really good. Most of the staff were okay, but unfortunately, the lady at the water park reception was rude and unhelpful. She would benefit from additional training on how to communicate with and treat guests professionally.

This hotel provided false information that their rooms have windows that can be opened. In our original reservation for 1 room, we specifically messaged them to ask if the windows could be opened for fresh air for pulmonary reasons. They replied that “they can be opened upon request to allow fresh air into the room." We therefore rebooked for 2 Comfort Double rooms with full pre-payment. When we arrived we were assigned 2 rooms with windows that are locked because they faced a cement wall less than 3 feet away. There was no outside light or air circulation, and the “air-conditioning” which does not allow changing the temperature or wind strength, at no point actually cooled off the room or even blew air. As it felt hard to breathe, we asked the receptionist, Kreete, for other rooms. She said with a flat and stony facial expression that there was no other room. We showed her the saved message from Metropol confirming that the windows can be opened, which in this case amounted to false advertising. She insisted that Metropol didn’t make replies in third-party booking platforms and mocked that we should book from their hotel website directly, implying that those who booked from third-parties, such as Expedia, deserve inferior service. She passed us a business card to complain to the manager. The hotel rooms in general are clean and spacious with comfortable beds. While the free access to Jacuzzis and saunas is a good attraction, charging €3 for a towel is quite petty.

The room was a little dated, but very clean. The breakfast was good and they offer to cook fresh fried eggs and omelete which are both excellent. The bed in the room was comfortable. The bar manager was excellent and her recommendations were really good, try the barrel aged Negroni. Overall, a really good hotel in an excellent location to explore the Old Town.