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"Nice hotel. Walking distance to train station, stores and old town. There is an excellent cheese store right next door if you are looking for an authentic Swiss shopping experience where they sell products from local farmers. Also very close to a Bachmann store where you can get delicious salads for a picnic and pastries. "

"Perfect location. Close to train station and everywhere else you would want to see. "

"We absolutely LOVED our stay at the Hermitage. The staff is wonderful, especially Mar who has given us such a warm welcome. On check in, we were accommodated to a rather late dinner reservation with the last call for the restaurant despite our late check in. The room is just wonderful; comfortable, clean, has everything you need and a huge plus: Spectacular views of lake Luzern and the mountains. The Hermitage restaurant has a Michelin star, the food was stellar and the bar was amazing. The staff has been professional, welcoming, and extremely helpful, exemplifying the epitome of a perfect guest experience. Thank you to everyone at Hotel Hermitage. We will be staying here again on our next visit to Luzern.Ich danke Ihnen sehr ! "

"This property is AMAZING! the location was really nice BUUT the walls are thin you clearly listen to EVERYTHING next door, I hardly sleep one night because a couple in the room next door were super loud, literally felt like they were in my room. "

"We had a balcony room overlooking the Chapel Bridge and it was just beautiful. The reception staff were really helpful and the check-in / check-out process was very easy. This hotel is in an excellent location. We had dinner in the restaurant and the food and service was outstanding. "

"Excellent stay!!! I love everything about the hotel, the room was clean and nice, staffs were friendly and helpful."

"Beautiful hotel in a great location in Lucerne. The staff was friendly and helpful and spoke excellent English. The restaurant in the hotel is superb! The rooms are not large which is common for European cities, but ours was lovely with a great view across the river. "

"The location was excellent. We had such a beautiful view of the other buildings in the surround square. The staff was so nice and helpful. The people at the front desk went out of their way to make our stay a very pleasant one. I will definitely stay here again in my next trip to Lucerne. I loved everything about the hotel with one exception. The shower had a little bit of mold in the grout. It probably needs to be re-grouted. "

"Everything, the staff, the breakfast, the room..."