Lakeview Chalets

"A hotel should not book rooms that are not fully ready to be used. There was no closet. No closet bar, no hangers. No hairdryer. No laundry bag. No exhaust fan cover in the bathroom. There was no counter to place toiletries on the sink while getting ready. The tiles in the shower near the drain stuck to my foot when I stepped on it and came off of the floor when I moved. And when we complained, we were informed that the hotel was under renovation and not all rooms had been everything guests needed. That doesn’t seem acceptable. The staff was helpfulc courteous and kind. The breakfast was good. We felt safe, just not comfortable. We didn’t feel like we got the amenities you normally get at a holiday inn, "

"Excellent service"

"The room wasn't properly cleaned. There was mold/ mildew along the entire bottom of shower curtain. The TV remotes were absolutely filthy & gross with lots of gunk around & on buttons. The ceiling tiles were 75% falling down, you could actually see between the ceiling squares & the space above it with "stuff ??" hanging In there. There were scratches & many repair spots on walls. The sheets I'm not even sure were clean, but was too tired to walk down & up the 600 steep stairs again, but they also do many snags & straggly threads. One of the TVs didn't work more than 25% of the time. It would work for a 1 - 3 minutes & then it was of again, that was constant which finally made it too annoying to even bother. Overall... I will never have any desire to stay again & certainly will not recommend it to any else. This was my husband & my 1st "vacation/ stay cation" in 10 years & it was miserable. We left feeling worse than when we arrived. I hope future guests will find many repairs & upgrades that will make a more enjoyable stay than we had."

"The person who checked me in was very nice and helpful. the person who checked me out not so much. The room was swept and clean. The beds were made. the sheets were clean, but I don't know they had been changed. The covers had an odor to them from the middle down to the foot or at least the top cover did. Again, not sure they were changed so I sprayed Lysol on the beds. The shampoo & conditioner and lotion were like I had never seen, very stylish but empty. All towels & washcloths and hand towels were clean and a plenty. We had a long trip, and still had more travel so I didn't bother to call the front desk."

"The room was old and the furniture was worn. Not in very good condition. The room needs to be remodeled. New paint and furniture would be a good start. The breakfast was ok. No cooked items available. Just cereal and bagels."

"Yes "

"The staff was amazing. Very helpful and friendly. "

"Property was as advertised. With all the rain this spring the lakefront ground was wet and squishy, but that's on Mother Nature, not the Host!"

"Great hotel "