Vacation to Grand Rapids

Property was an average hotel, staff were nice, bed was uncomfortable to me but my kids said they were fine.

I travel a lot for work and personal and I must say, Mario is one of if not the most personable front desk attendants I have ever had the pleasure of meeting. I would book this location again without thought for that reason alone. The rooms are great, location is great depending on what you are looking for. Overall a great hotel for a reasonable price.

We found the property to not be as negative as some of the reviews we had read before staying there. In fact, it was really quite pleasant. The only reason I did not give it 5 stars overall is mainly to do with something the property probably doesn't have much control over: the cost of parking - unless the property can make an arrangement with the garage on the cost of parking. The garage charges from 4am to 4am which means, when we arrived at 5pm on check in day and left at noon the next day, we had to pay for 2 days when we were clearly not even there for 24 hours. What a rip off! The only negative that is within the control of the property is the toilet paper. I understand wanting to be environmentally conscious but there is environmentally friendly toilet paper out there that is not the consistency of kraft or construction paper. If they can start using a softer tp, that would be a nice plus.

Comfortable and safe, yet convenient to food, gas, and travel. There is noticeable wear and tear, but kept clean. The price is good considering these aspects. We would stay again if in the area.

The location, value and quality of this hotel was perfect. Walkable to everywhere downtown. Property was clean. Only suggestion I would give would be to use some air refreshers in the lobby and halls.