Ratings based on 1,321 Verified Reviews

3.5 out of 5
69% of guests recommend
3.6 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Dirty hotel

Posted Feb 18, 2018
Bathroom counter was dirty, dust everywhere, carpet dirty.
Comment from Hotel Management
Feb 20, 2018 by Candace GM, Hotel Management
Thank you for letting us know about your stay. Please be aware that the issues are being addressed.
2 out of 5
by A verified traveler

Poor follow through.

Posted Feb 12, 2018
Poor follow up with problems in the room when discussed with the front office and facility didn’t have a matienance person in the facility to fix the problem. Room was never cleaned in a 3 day stay.
Comment from Hotel Management
Feb 20, 2018 by Candace GM, Hotel Management
Thank you for letting us know about your stay. Sorry you had some issues. Rest assured the issues are being addressed.
3 out of 5
Recommended
for Everyone
by A verified traveler from LIthia, Fl

Inexpensive, but with reservations

Posted Dec 30, 2017
Pros: Price, and location by the interstate.
Cons: Better attention by the engineering staff, especially about the security issues, like doors that cannot be locked.
Location: Nothing nearby at all.
The entrance was VERY hard to find, as the hotel itself is way up on top of a hill.Drove past it several times and completely missed it. The staff was okay, but when we checked into our room, we found the glass slider doors was fully ajar, and worse, it could not be locked. Called the front desk, they gave us the room next door and sent someone up with a new key. Also, any amenities, like a restaurant is way downtown, about 3 miles away. The room itself was pleasant enough, and quite warm.
Comment from Hotel Management
Jan 11, 2018 by Candace GM, Hotel Management
Thank you for letting us know about your stay. The sliding glass doors come equipped with a bar to pull down behind the curtain in order to secure them shut. Also keep in mind for the nest time that there are several delivery places as well as a Mexican restaurant and an Ihop at the top of the hill less than a half mile. Hope you have a wonderful day.
5 out of 5
Recommended
for Everyone
by A verified traveler from north carolina

Posted Dec 25, 2017
Pros: Large room
Cons: Found everything to be good and clean
Overnight stay on a road trip. Very clean, large room, pleasant staff.
Comment from Hotel Management
Dec 25, 2017 by Candace GM, Hotel Management
Thank you for letting us know about your stay. We are pleased to hear you enjoyed the stay. Hope to see you again
5 out of 5
Recommended
for Everyone
by A verified traveler from Alexandria, VA

Nice Hotel just off highway exit

Posted Dec 18, 2017
Like to recommend this nice & clean hotel. Its just off the exit from highway 81 in outskirts of Lexington, VA
Comment from Hotel Management
Dec 19, 2017 by Candace GM, Hotel Management
Thank you for letting us know about your stay. We are pleased to hear you enjoyed it. Hope to see you again.
2 out of 5
by A verified traveler

Under construction

Posted Dec 16, 2017
Hotel is under construction so there were exposed cables, holes in the floors, and general messiness.
Comment from Hotel Management
Dec 19, 2017 by Candace GM, Hotel Management
Thank you for letting us know about your stay. Sorry that you encountered our hotel during the transaction of workers preparing a better place for you to stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from vA

Very nice

Posted Dec 5, 2017
Pros: Nothing. We were pleased with everything
This hotel was delightful. The hotel is very clean and well-maintained. Our room was spacious and comfortable and clean. We had a first-floor room that had its own door to the outside, which was very convenient for getting things to and from our car. We stayed at the hotel because we had to make an unexpected overnight stay in Lexington because of warning lights on our car that we needed to have checked by a mechanic before continuing our journey on the Interstate.. The person at the desk, Grace, was very pleasant and helpful, she even printed out a list of high=rated automobile garages nearby. This is a very nice hotel.
Comment from Hotel Management
Dec 6, 2017 by Candace GM, Hotel Management
Thank you for staying with us. We enjoy hearing your feedback. We hope to see you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Walls, Mississippi

very Nice very surprised

Posted Nov 22, 2017
When we entered we feel right at home the girl who works night ( forgot her name) was so AWESOME, Friendly and oh so helpful. She needs a bonus or a big ole raise. The beds were a dream better than my bed at home the whole place was very clean.
Comment from Hotel Management
Dec 1, 2017 by Candace GM, Hotel Management
Thanks for staying with us. We enjoy hearing your feedback. Hope to see you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from columbia sc

Convenient great price pet friendly

Posted Nov 22, 2017
Very convenient for travel off I81. Big clean rooms nice breakfast buffet and just a few dollars extra for your pet
Comment from Hotel Management
Dec 1, 2017 by Candace GM, Hotel Management
Thanks for staying with us. We enjoy hearing your feedback. Hope to see you again!
4 out of 5
by Angelica

Posted Nov 19, 2017 on Hotels
Comment from Hotel Management
Dec 1, 2017
Thanks for staying with us. We enjoy hearing your feedback. Hope to see you again!