里斯本歌剧院

All around was a great stay.

This is my fourth time at this hotel. Love the vibe and the amenities. We have never EVER been booked in the correct room. Wrong every time. They blame Hotels.com. I waste time while the most gracious staff fix the problem. What’s gonna happen the one time my room choice is not available? I have called Hotels.com and they state I should be booked for the room I pay for…..Then I get to the hotel and I get a base room. Not cool. I’ve booked a room with a kitchen and balcony and paid for it. Fix the problem. I can call and confirm and I still get the wrong room. The staff are excellent. They agree with the problems but since this is a Brewery with a hotel as an add on there is no one onsite to really fix this. I’ve emailed and had no reply. Not professional.